Insights and updates from the uWebChat team
Multi-chat lets your agents handle several live website chats at once — each in its own private Microsoft Teams conversation. Shorter wait times, more conversations per agent, and no shared channels. You set the capacity per agent, up to five chats at a time.
uWebChat TeamAdding a chat function to your website dramatically improves customer communication. This step-by-step guide shows you how to set up live chat with uWebChat — directly integrated with Microsoft Teams.
uWebChat TeamWant to add a chat function to your website? Learn how to set up a chat widget, connect it with Microsoft Teams, enable an AI chatbot, and start engaging visitors in real time. Step-by-step guide with costs and tips.
uWebChat TeamLast Friday, uWebChat 2.0 went live — a completely rebuilt live chat platform for Microsoft Teams. Not an update, but a ground-up rebuild of our webchat solution. From one monolithic codebase to 35+ modular services, with WhatsApp integration, real-time translation, and AI-powered live chat assistance.
uWebChat TeamHow secure is the live chat on your website? Learn why security is essential, how to ban abusive visitors, authenticate chat users, and choose a GDPR-compliant live chat.
uWebChat TeamLearn how to add live chat to your website using Microsoft Teams. Discover why Teams-integrated chat is the smart choice for businesses already using Microsoft 365.
uWebChat Team82% of customers prefer human agents for complex issues, but AI handles 70% of common questions instantly. See how hybrid AI + human chat support reduces costs by 40% while improving satisfaction. Free setup with Microsoft Teams.
uWebChat TeamuWebChat version 1.20 makes managing your chatbot experience simpler, clearer, and more intuitive with enhanced license visibility and instant upgrades.
uWebChat TeamuWebChat 1.19 unlocks Smarter Agent Routing and Presence Control with new hunting on away status feature.
uWebChat TeamAt uWebChat, we believe that simplicity and speed are key to great customer experiences. Version 1.18 makes license management easier than ever.
uWebChat TeamIn today's digital age, inclusivity is more important than ever. Read how uWebChat can help comply with new accessibility requirements.
uWebChat TeamWe've been busy behind the scenes making significant upgrades including extra security scans, streamlined packages, and powerful new features.
uWebChat TeamRevolutionize customer service and employee knowledge with uWebChat's affordable fixed price AI Assistant.
uWebChat TeamWe are thrilled to announce that our Teams-based telephony solution has been rebranded to uWebChat Voice.
uWebChat TeamAt uWebChat, we understand the unique challenges software vendors face in today's competitive market.
uWebChat TeamExcited to announce the launch of Visitor Authentication, allowing chat agents to verify the identity of visitors via email or SMS.
uWebChat TeamWe are thrilled to announce groundbreaking enhancements in multilingual support with a dynamic app menu structure.
uWebChat TeamuWebChat 1.14 brings enhanced security features to protect your live chat communications.
uWebChat TeamDiscover what makes uWebChat different from other live chat solutions in a crowded market.
uWebChat TeamuWebChat 1.13 introduces media sharing capabilities, allowing agents and visitors to exchange images and files.
uWebChat TeamA sneak peek at upcoming features including image support and the return of speech-to-text functionality.
uWebChat TeamuWebChat 1.12 brings more customization options to make the chat experience truly your own.
uWebChat TeamVersion 1.11.0 introduces visitor transcripts and several other new features to enhance your chat experience.
uWebChat TeamThe new Type Indicator shows when the other party is typing, creating a more natural conversation flow.
uWebChat TeamMeet the new uWebChat Virtual Assistant – your AI-powered helper for 24/7 customer support.
uWebChat TeamDiscover the powerful combination of uWebChat and Microsoft Copilot for enhanced productivity.
uWebChat TeamInteractive Adaptive Cards bring rich, interactive content to your chat conversations.
uWebChat Team