Simple, Transparent Pricing
Monthly per-user rates, no long-term contracts, adjustable anytime
Simple, Transparent Pricing
Monthly per-user rates, no long-term contracts, adjustable anytime
Free
Perfect for getting started
- Live web chat on your company domain
- 1 chat agent
- Always available / no Teams Agent Presence
- Interactive Adaptive Cards
- Idle conversation reminders
Basic
For small teams
- All Free features, plus:
- Teams Presence based agent hunting
- Hunt time out settings
- Archive to OneDrive
- Transcript (visitor & agent)
- Leave Message when no agents are available
- MeetNow – add voice and video to your business chat
- 2 domains supported
- Persistent Chat
- Ban visitor (abuse protection)
- White Labelled
- Agent priority (hunt order)
- Idle conversation reminders
Pro
Bestseller - For growing businesses
- All Basic features, plus:
- Multi-chat – up to 5 conversations per agent
- Media Sharing
- Advanced hunting (serial/round robin/simultaneous)
- Service times
- Holiday schedules
- uWebChat groups
- Language settings per group
- Speech to text
- Personalize with Teams agent image or avatar
- Custom branding uWebChat chat button
- Transfer conversations to other agents
- WhatsApp Business integration
- 5 domains supported
- Custom fields (email, company, phone, country)
- Share transcriptions
- Visitor authentication
- Agent language settings
- Idle conversation reminders
Enterprise AI
For large organizations
- All Pro features, plus:
- Realtime translation in 68 languages
- Open AI Virtual Assistant
- Enable/disable translation in chat
- Custom branding uWebChat chat button & conversation window
- Security: country blocklist
- 10 domains supported
- AI greeting message
- Idle conversation reminders
Switching from Another Chat Tool?
See how uWebChat compares to popular live chat solutions. We offer more features at a fraction of the cost.
Frequently asked questions about pricing
What does the free plan include?
The free plan gives 1 agent live web chat on your business domain, interactive adaptive cards and reminders for inactive chats. No credit card, no time limit. Upgrade when you add a second agent or need Teams presence routing.
Are prices per agent or per website?
Per agent per month. An agent is a Microsoft Teams user who answers chats. Visitors are unlimited on every plan, and each plan supports several domains (2 on Basic, 5 on Pro, 10 on Enterprise AI).
Is VAT included?
Prices are in euros excluding VAT. Businesses in the EU with a valid VAT number are invoiced with reverse charge. Buy online through our shop and pay via Stripe, or buy through Microsoft AppSource and the charge appears on your Microsoft invoice.
Can I change or cancel my plan?
Yes. Plans are monthly with no long-term contract. Bought in our shop? Change agents or plan, update your payment method or cancel in the Stripe customer portal (log in with your email address). Bought through AppSource? Manage it in your Microsoft 365 admin center.
Which plan do I need for the AI chatbot and translation?
The OpenAI virtual assistant and real-time translation in 68 languages are part of Enterprise AI at EUR 25 per agent per month. Video calls (MeetNow) start at Basic, WhatsApp and multi-chat at Pro.
Is uWebChat GDPR-compliant on every plan?
Yes. The architecture is the same on every plan: hosted on Microsoft Azure in the EU, no chat storage by the platform, conversations in your own Microsoft 365 tenant. Read more on our GDPR-compliant live chat page.
Start answering website visitors from Microsoft Teams
Free for 1 agent, no credit card. Install the app in Teams and your first chat is live in minutes.