uWebChat 1.14: Enhanced Security Features for Live AI Chat
uWebChat 1.14 brings enhanced security features to protect your live chat communications.
uWebChat TeamuWebChat Version 1.14.0 introduces enhanced security and user experience improvements, positioning itself as a secure live chat solution offering robust features that prioritize user privacy. The entire solution runs on Azure, leveraging enterprise-grade security policies and uptime guarantees.
No Data Storage
The platform maintains privacy by not storing conversational data on its servers. Users can archive communications through business email or Microsoft OneDrive instead, ensuring all data remains under your organization's control and security policies.
Visitor Blocking
The ban visitor function allows agents to block unwanted or abusive visitors with a single click, preventing spam and harassment. This helps maintain a professional environment and protects agents from disruptive interactions.
Country Blocklist
Enterprise-tier users can now restrict access by country, with options to add, remove, or display blocked countries. This feature helps organizations meet regulatory requirements or reduce unwanted contact from specific regions.
Microsoft Graph Integration
The system connects to OneDrive for secure file management and retrieves Teams agent availability status, ensuring chat routing only to available staff. This tight integration with Microsoft services maintains enterprise security standards.
Redesigned Help Menu
The interface received improvements making new features more discoverable through reorganized top-level buttons. Finding and using uWebChat's features is now easier than ever.
Automated Virtual Agent Greetings
When enabled, visitors see three AI-generated suggested questions for virtual agents, improving initial engagement and helping visitors get answers faster.
Key Features
