AI Live Chat Bot Features
Discover all the powerful features that make uWebChat the best choice for your business
AI Live Chat Bot Features
Discover all the powerful features that make uWebChat the best choice for your business
AI & Automation
Virtual Assistant
Automated responses for frequently asked questions with self-learning capabilities.
Interactive Adaptive Cards
Dynamic chat interactions with buttons and actionable controls for immediate actions.
Realtime Translation
Automatic realtime translation from and to the language of your visitor, automatic detection and translation.
Speech to Text
Convert spoken words to text for both agents and visitors.
Routing
Skill Based Agent Hunting
Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat.
Transfer
Agent-to-agent conversation handoff with full history preservation.
Group Transfer
Transfer conversations between available agents or skill-based groups.
Service Times
Customizable hours, holidays, language preferences per agent/group.
Communication & Integration
WhatsApp Integration
Connect WhatsApp for Business with uWebChat's intelligent features.
Media Sharing
An image is worth a thousand words, uWebChat supports the use of images in chat.
Leave a Message
Allow visitors to leave messages when agents are unavailable, ensuring no inquiry goes unanswered.
MeetNow
Simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based.
Archive to OneDrive
Chat history and Q&A database storage in OneDrive.
Security & Customization
Security
Azure infrastructure with OneDrive-only storage compliance.
Abuse Protection
Block abusive visitors and protect your agents from spam and unwanted interactions.
Visitor Authentication
Verification via email or text message confirmation.
Customize Chat Client
Customize uWebChat to match your company branding by adjusting fonts, colors and styling.
Custom Fields
Collect visitor information with optional or required fields for email, company, phone, and country.
Avatar
Display agent Teams profile images or custom avatars for personalization.
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