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Frequently Asked Questions
How do I get started with uWebChat?
Get uWebChat from the Microsoft AppSource, configure your chat widget, add agents to your group, and add the plugin code to your website. Your visitors can then start chatting with your team.
Does uWebChat integrate with Microsoft Teams?
Yes! uWebChat seamlessly integrates with Microsoft Teams. Agents receive chat requests directly in Teams and can respond to visitors without leaving their familiar workspace.
What is skill-based routing?
Skill-based routing ensures that chat requests are directed to the most qualified agent based on their skills and availability. You can set agent priorities per group to make sure the best suitable agent receives the chat.
Is there a free plan?
Yes! uWebChat offers a free plan that includes basic live chat functionality for 1 agent. Perfect for small businesses getting started with customer chat.
How does real-time translation work?
uWebChat automatically detects the language of incoming messages and translates them to your preferred language. Your responses are translated back to the visitor's language, enabling seamless communication across language barriers.
Can I customize the chat widget?
Absolutely! You can customize colors, position, welcome messages, agent avatars, and much more to match your brand identity.