uWebChat introduces Virtual Assistant
Meet the new uWebChat Virtual Assistant – your AI-powered helper for 24/7 customer support.
uWebChat TeamuWebChat announces a major platform update featuring the Virtual Assistant, powered by OpenAI technology via Azure cloud. This innovative addition brings a new level of efficiency and responsiveness to your customer communications, available to enterprise license customers.
What is the Virtual Assistant?
The Virtual Assistant is a sophisticated virtual agent designed to support your human agents by answering questions on their behalf when they are unavailable or busy. It integrates with the existing uWebChat platform, connecting website visitors and WhatsApp users to Microsoft Teams-based agents.
How It Works
The system supports human agents by handling inquiries during their unavailability, maintaining seamless transitions between virtual and human support within the uWebChat ecosystem. When the AI reaches its limits, conversations smoothly transfer to live agents with full context.
Your Data, Your Control
uWebChat offers customers the option to use their own Azure resources. This approach ensures all data stays within your own Azure tenant, keeping sensitive information under customer control rather than stored on uWebChat servers.
Security is paramount—your data never leaves your organization's control.
Reduced Workload
The Virtual Assistant handles routine inquiries, freeing agents for complex issues and improving productivity. Your team can focus on high-value interactions while the AI manages repetitive questions.
24/7 Customer Experience
Available around the clock, the system provides instant responses to customer questions regardless of time zone or business hours. Customers never have to wait for basic information.
Getting Started
Implementation is straightforward: upgrade to Enterprise License, configure the Virtual Assistant through uWebChat dialogs, and train team members on the feature. Our team supports you throughout the process.