Customer support in Microsoft Teams
Answer website visitors from the Teams app your team already uses. No helpdesk tool to learn, no extra inbox to watch.
Most support tools add one more place to check. uWebChat works the other way round: the chat widget sits on your website and every conversation lands in Microsoft Teams, where your colleagues already work. Your team keeps one workspace, and your visitors get a fast answer from a real person.
Customer support without another inbox
Teams is the agent workspace. Website chats, WhatsApp messages and video calls arrive where your colleagues already work, so nobody has to keep a separate helpdesk tool open or log in to an extra dashboard.
Route chats to available agents
uWebChat follows Teams presence, skills and priority. Is someone in a meeting? The chat goes to the next available colleague, so visitors are not left waiting.
Live chat for distributed teams
At the office, at home or in another country: whoever is online in Teams can pick up the chat. Set service times per group, and transfer a conversation to a colleague or another team with the full chat history.
Reduce missed website leads
Outside opening hours the AI assistant answers frequent questions 24/7. Visitors can also leave a message, which lands in Teams so a colleague can follow up the next working day.
Multilingual customer support
Visitors write in their own language and your agents answer in theirs. uWebChat detects the language and translates in real time, in 68+ languages.
Up and running in 3 steps
Install the Teams app
Add uWebChat to Microsoft Teams and choose which colleagues answer chats.
Add the widget to your website
Paste the snippet or use the WordPress, Shopify, Wix or other plugins.
Answer your first chat
Visitor chats arrive in Teams. Your first test chat takes about 3 minutes.
Frequently asked questions
Can we do customer support in Microsoft Teams without another inbox?
Yes. With uWebChat, Teams is the agent workspace. Chats go to available colleagues based on their Teams presence, so nobody has to watch a separate helpdesk tool.
What happens if nobody is available?
The AI assistant can answer frequent questions 24/7, and visitors can leave a message that arrives in Teams. Service times per group decide when the chat is open for live agents.
Does it work for teams in different locations or time zones?
Yes. Routing follows Teams presence, not a location. Whoever is available in Teams receives the chat, and conversations can be transferred to a colleague or another team.
Is Microsoft's own Teams website chat still available?
No. Microsoft's own Teams website chat widget no longer relays website messages. uWebChat does, and your agents keep working in Teams.
Start answering website visitors from Microsoft Teams
Free for 1 agent, no credit card. Install the app in Teams and your first chat is live in minutes.