Introducing the 'Type Indicator' – A New Dimension to Your uWebChat Experience
The new Type Indicator shows when the other party is typing, creating a more natural conversation flow.
uWebChat TeamReal-time communication is foundational to customer service excellence. The Type Indicator represents our newest feature, designed to transform how users interact through live chat functionality by showing when a bot or human agent is actively composing a message.
What is the Type Indicator?
This tool signals when a bot or human agent is actively typing. The feature currently launches for virtual assistants, with live agent typing indicators coming soon. It adds a new dimension of transparency to every conversation.
How It Works
When a bot or agent begins composing a message, a visual cue displays in the chat interface. The indicator disappears once the message sends or typing stops, maintaining natural conversation flow without disruption.
Enhanced Transparency
Customers see active responses being composed, setting realistic expectations for reply timing. No more wondering if your message was received—visitors know someone is working on their response.
Improved Customer Engagement
The dynamic indicator maintains user interest throughout conversations, reducing abandonment. Visitors are more likely to wait for a response when they can see activity happening in real-time.
The Human Touch
Knowing a person is typing adds personal connection to interactions, even with automated responses. This small detail makes digital conversations feel more natural and human.
Automatic Availability
The Type Indicator will be automatically available to all uWebChat users. No manual updates or additional installations are necessary—just continue using uWebChat and enjoy the enhanced experience.