Microsoft Teams live chat has retired. Keep answering website visitors from Teams.
Keep your website conversations flowing to your team in Microsoft Teams, human-to-human, no chatbot. Plus WhatsApp and your own web widget.
Want to reach us right now? Use the uWebChat button on this site: chat, voice, video and bot agents. Yes, that is uWebChat too. 😉
What changed with Teams live chat?
Microsoft Teams live chat let businesses add a chat widget to their website that routed visitor questions to a support team in Microsoft Teams. Microsoft retired that built-in feature on October 5, 2026. Here is what that means.
Read Microsoft's official announcement →What stopped
New setups were blocked first, and since October 5, 2026 Microsoft's widget no longer relays website messages into Teams.
What stays
Microsoft Teams itself is not going away, and your existing chat history stays. Only the website-to-Teams live chat feature has retired.
What to do now
Support and the website message relay ended on October 5, 2026. If the old widget is still on your website, visitors can no longer reach you through it. Replace it now.
What to do, in three steps
Moving off Teams live chat is light: you don't have to relocate your customer contact, just make it future-proof.
Check your website
Check whether the old Teams live chat widget is still on your site. Visitors who use it no longer reach your team.
Choose a supported alternative
Pick a solution that brings website conversations to your team in Teams again, today.
Pick one that goes beyond Teams
Choose a platform that adds WhatsApp and your own widget too, so you're never dependent on a single feature again.
Why uWebChat
uWebChat brings website conversations to your people in Microsoft Teams, and adds more channels around it.
Customer support in Microsoft Teams
Your agents keep working where they already are. Website conversations arrive right in Teams via the official Bot Framework.
Human-to-human
Real colleagues answer, not a chatbot wall. It's the simple website-to-a-real-person experience many teams actually wanted.
Contact center features, built in
Live hunting to the next available agent, opening hours, real-time translation across 68+ languages, live chat transcripts, transfers, and video calls: the tools a support team needs, without a heavy contact center suite.
Multi-channel
One queue for Teams, WhatsApp and your own web widget today, with Slack rolling out and Apple Messages, Telegram and SMS on the roadmap.
Microsoft Teams live chat vs. uWebChat
Coming from Teams live chat? Here's what you keep, and everything you gain by switching to uWebChat.
| Microsoft Teams live chat (retired) | uWebChat | |
|---|---|---|
| Website chat into Microsoft Teams | Ended October 5, 2026 | Yes, supported and ongoing |
| Human-to-human handoff | Yes | Yes |
| Business / opening hours | Yes | Yes |
| Support team size | Up to 25 agents | No hard limit |
| AI self-service agent | Only with a Copilot Studio license | Built-in AI agent |
| Real-time translation | No | 68+ languages |
| Voice & video calls | No | Yes, with MeetNow |
| Channels | Website only | Website, WhatsApp & your own widget; Slack rolling out |
| Availability | Retired October 5, 2026 | Actively supported |
uWebChat vs. Microsoft's own alternatives
Microsoft points former Teams live chat customers to Dynamics 365 Contact Center and Copilot Studio. Those are great, if you want to build a full contact center or an AI bot. If you mainly wanted a colleague in Teams to answer a website question, uWebChat is the lighter, human-to-human route.
| Dynamics 365 Contact Center | Copilot Studio | uWebChat | |
|---|---|---|---|
| Built for | Full contact center (omnichannel, routing, reporting) | Building AI bots and agents | Website conversations to a real colleague in Teams |
| Model | Contact center suite | AI-first (bot) | Human-to-human, no bot wall |
| Setup | Heavy (implementation, per-agent licenses) | Bot design and maintenance | Light: replace the widget, agents stay in Teams |
| Cost profile | Higher, enterprise licensing | AI consumption plus build | Pay-as-you-grow, SMB-friendly |
| Channels | Many, but heavy to set up | Via bot channels | Teams + WhatsApp + widget now; Slack rolling out |
| Time to live | Weeks to months | Weeks | Hours |
Comparison shown in terms of product profile (lighter vs. heavier, suite vs. simple), not exact pricing. Microsoft's pricing varies by license and volume.
One platform, dozens of features
uWebChat is far more than a Teams live chat replacement: it is a full customer conversation toolkit. Explore what is included:
Teams live chat alternative: frequently asked questions
Has Microsoft Teams itself been switched off?
No. Only Microsoft's own website live chat widget (website-to-Teams) has retired. Teams stays, and uWebChat keeps using Teams as the workspace for your agents via the official Bot Framework.
Is uWebChat the same thing that was retired?
No. That was a Microsoft feature. uWebChat is an independent, supported platform that brings website conversations into Teams, and other channels, through its own widget.
How do I add website chat for Microsoft Teams?
Install the uWebChat app in Microsoft Teams and add the uWebChat widget to your website, by snippet or with the WordPress, Shopify, Wix or other plugins. Visitor chats arrive in Teams, where your colleagues answer them. Your first test chat takes about 3 minutes.
Is there a Teams live chat widget that still works?
Yes. Microsoft's own widget no longer relays website messages, but the uWebChat widget does: it runs on your website and delivers every conversation to your team in Microsoft Teams, with your own branding and opening hours.
Can we do customer support in Microsoft Teams without another inbox?
Yes. With uWebChat, Teams is the agent workspace. Chats go to available colleagues based on their Teams presence, so nobody has to watch a separate helpdesk tool.
Read more: customer support in Microsoft Teams →Do we have to rebuild everything?
No. You replace the widget on your website and your agents keep working in Teams. The switch is light.
Does our chat history stay?
Your old Teams live chat history stays with Microsoft. New customer conversations run through uWebChat from the moment you switch.
Is it only Teams?
No, that's the point. Teams, WhatsApp and your own widget today, Slack rolling out, and Apple Messages, Telegram and SMS on the roadmap. Never dependent on a single feature again.
Microsoft suggests Dynamics 365 Contact Center or Copilot Studio, so why uWebChat?
Those are built for a full contact center or for building AI bots: heavier and more setup. If you mainly wanted a colleague to answer a website question from Teams, uWebChat is the light, human-to-human route: live in hours, and multi-channel from the start. And uWebChat includes a built-in AI agent for self-service answers, so you get automation without building or maintaining a separate bot.
Start answering website visitors from Microsoft Teams
Free for 1 agent, no credit card. Install the app in Teams and your first chat is live in minutes.