Omnichannel for Microsoft Teams
Every customer channel, one Teams agent
Live chat, WhatsApp, AI chatbot, video calls and telephony — all managed from Microsoft Teams. One agent, every channel, zero context switching.
One agent. Every channel. In Teams.
A uWebChat agent handles website chat, WhatsApp messages, AI escalations and phone calls — all from the same Microsoft Teams interface.
Microsoft Teams
Live website chat
Visitors chat directly with agents in Teams. AI chatbot handles overflow 24/7.
WhatsApp Business
Receive and reply to WhatsApp messages from your business number, directly in Teams.
AI virtual assistant
OpenAI-powered chatbot answers common questions instantly. Hands off to agents when needed.
Telephony (uWebChat Voice)
Full contact center telephony in Teams. Call routing, queues, wallboards and recording.
Video calls
Switch from chat to video call with one click using /MeetNow. No downloads needed.
Real-time translation
Auto-translate conversations in 68+ languages. Agents and visitors each see their own language.
How it comes together
uWebChat and uWebChat Voice work side by side in Microsoft Teams, creating a complete omnichannel contact center.
Start with chat
Install uWebChat from AppSource and add live chat to your website in 5 minutes. Your team answers chats in Teams.
Add more channels
Enable WhatsApp, AI chatbot, video calls and real-time translation. All managed from the same Teams interface.
Add telephony
When you're ready, add uWebChat Voice for professional telephony. Same agents, same Teams — now with call routing, queues and wallboards.
Why omnichannel in Teams?
No context switching
Agents stay in Microsoft Teams for everything — chat, phone, WhatsApp, video. No jumping between tools.
Faster response times
One inbox for all channels means no message gets missed. Customers get answers in seconds, not hours.
Lower training costs
Your team already knows Teams. No new dashboards to learn — agents are productive from day one.
Seamless escalation
A chat can become a phone call or video meeting with one click. Customer context carries over automatically.
Scale without complexity
Start free with 1 agent on chat. Add channels and agents as you grow. No upfront commitments.
Enterprise-grade security
Built on Microsoft Azure. ISO 27001 certified. Data stays in the EU. Compliant with GDPR.
Two products, one platform
uWebChat and uWebChat Voice are separate products that share the same Teams foundation.
uWebChat
AI-powered live chat for websites. Visitors chat with agents in Teams. Includes WhatsApp, AI chatbot, video calls and real-time translation.
- Live chat widget for any website
- AI chatbot (OpenAI) 24/7
- WhatsApp Business integration
- Video calls via /MeetNow
- Real-time translation 68+ languages
- Free plan for 1 agent
uWebChat Voice
Contact center telephony for Teams. Professional call routing, queues, wallboards, recording and CRM integration via Direct Routing.
- Intelligent call routing and queues
- Real-time wallboards
- Call recording and playback
- CRM integration (Dynamics, Salesforce)
- Custom caller ID
- SIP device support
Frequently asked questions
Can one agent handle both chat and phone calls?
Do I need both products?
Is uWebChat Voice on a different website?
How does the pricing work for both products?
Can a customer switch from chat to a phone call?
Ready for omnichannel customer service?
Start with chat today. Add telephony when your business is ready.