WordPress Plugin
Easily integrate uWebChat into your WordPress site with our free plugin
Easy 3 step activation
1) Install uWebChat from Microsoft AppSource
Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.
Learn more2) Create your first group and add agents to the group
Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!
Learn more3) Login to your WordPress site and download the plugin
In WordPress, to activate the button you need to enter 2 ID's on the settings page:
Customer ID
This is your unique customer ID that was generated by installing the uWebChat software from AppSource. You can retrieve your customer ID by typing "debug" in the uWebChat chat window.
Group ID
This ID can be found by typing "show groups" in the chat window.
Frequently Asked Questions
Is the plugin free?
Yes, the plugin itself uses the GNU General Public License.
Does the plugin require a paid uWebChat license?
The WordPress plugin is free and embeds uWebChat into WordPress sites. Users can access a free version via Microsoft AppSource with basic functionality, or purchase a commercial license for additional features including group settings, automatic translation, service times, Meet Now, AI Virtual Agent, and more.
Can I use the same Customer ID and Group ID on multiple WordPress sites?
Yes, you can deploy uWebChat across multiple sites or portals when using a commercial license.
Does the chat button appear on every page on my site?
Indeed, uWebChat is present across all sites, and most importantly, it maintains a persistent connection, ensuring visitors remain engaged even when they navigate away from the page.
Can I change the branding of the uWebChat button in the WordPress plugin?
You can modify styling by editing your site's CSS. The uWebChat manual provides additional guidance for customization.
Can I use the plugin without using Microsoft Teams?
Teams is the only currently supported client. Slack integration is planned for future release.
Is this plugin different than manually adding HTML code?
The plugin simplifies embedding. Alternatively, users can manually add code generated by uWebChat using the "Embed" command to their page's header and body tags.
Can I create my own style for the chat window?
Yes, Enterprise license users can customize colors and settings of the uWebChat Conversation Window.
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