Microsoft Teams live chat is retiring — here's what to do
Microsoft is retiring its built-in Teams live chat on October 5, 2026. Here is what changes, and how to keep website conversations flowing into Microsoft Teams.
uWebChat TeamMicrosoft is phasing out its built-in website live chat for Teams. From October 5, 2026, the widget stops relaying website messages into Teams. If your website routes visitor conversations into Teams, you'll need an alternative before then. The good news: switching is light, and you can come out of it with more channels than you had before.
What's changing
Microsoft Teams live chat let businesses add a chat widget to their website that routed visitor questions to a support team in Microsoft Teams. Microsoft is now retiring that feature. New setups are already blocked, and from October 5, 2026 the widget no longer relays website messages into Teams. Microsoft Teams itself is not going away — only this website-to-Teams live chat feature is.
What it means for you
If visitors on your website start conversations that land in Teams, those will stop coming through after the deadline. Your existing chat history stays, but no new conversations arrive. Microsoft points customers to Dynamics 365 Contact Center and Copilot Studio — powerful, but built for full contact centers or AI bot projects, with more setup and heavier licensing.
Bottom line: if you mainly wanted a colleague in Teams to answer a website question, you need a lighter, supported alternative before October 5, 2026.
What to do, in three steps
1) Check whether the Teams live chat widget is running on your website. 2) Choose an alternative before October that brings website conversations to your team. 3) Pick one that goes beyond Teams alone — so you are never dependent on a single feature again.
Why uWebChat is the natural switch
uWebChat keeps website conversations flowing to your people in Microsoft Teams — human-to-human, not a chatbot — via the official Bot Framework. It is light to set up (replace the widget, agents stay in Teams) and it adds more: WhatsApp and your own web widget today, a built-in AI agent for self-service, real-time translation in 68+ languages, video calls, and Slack rolling out. One queue, multiple channels, no lock-in to a single retired feature.
Ready before the deadline
You have until October 5, 2026. Moving off Teams live chat is a matter of days, not weeks — so there is no need to rush into a heavy contact-center project. See exactly what changes and how uWebChat compares on our dedicated page.
Key Features
Microsoft Teams live chat is retiring. uWebChat isn't.
See what changes on October 5, 2026 and how to keep your website conversations in Microsoft Teams.
See the alternative