Microsoft Teams live chat has retired: here's what to do
Microsoft retired its built-in Teams live chat on October 5, 2026. Here is what changed, and how to keep answering website visitors from Microsoft Teams.
uWebChat TeamMicrosoft ended Teams live chat support
Website messages no longer reach Teams.
What changed
Teams live chat let you add a website widget that routed visitor questions into Microsoft Teams. Microsoft retired it: new setups were blocked first, and since October 5, 2026 the widget no longer relays messages. Teams itself stays; only this website-to-Teams feature is gone.
Teams live chat vs uWebChat
Microsoft Teams live chat
- Retired October 5, 2026
- New setups blocked
- Website message relay stopped
- Locked to one first-party feature
uWebChat
- Live now via the official Bot Framework
- Website widget + WhatsApp today
- Video, voice & a built-in AI agent
- One queue, many channels, no lock-in
What to do, in three steps
No big project needed.
Check
See whether the old Teams live chat widget is still on your website.
Choose
Pick an alternative that routes website conversations to your team.
Future-proof
Go beyond Teams alone, with no lock-in to a single feature.
Everything you gain with uWebChat
Website conversations into Microsoft Teams
Human-to-human: real people answer
WhatsApp & your own website widget
Built-in AI agent for self-service
Real-time translation in 68+ languages
Live in days, not weeks
If you mainly wanted a colleague in Teams to answer a website question, you need a lighter, supported alternative, now.
Microsoft Teams live chat has retired. uWebChat hasn't.
See what changed on October 5, 2026 and how to keep website conversations flowing into Microsoft Teams.
See the alternative