Microsoft Teams live chat is retiring: here's what to do
Microsoft is retiring its built-in Teams live chat on October 5, 2026. Here is what changes, and how to keep website conversations flowing into Microsoft Teams.
uWebChat TeamMicrosoft ends Teams live chat support
New setups are already blocked today.
What's changing
Teams live chat let you add a website widget that routed visitor questions into Microsoft Teams. Microsoft is retiring it. From October 5, 2026 the widget stops relaying messages. Teams itself stays; only this website-to-Teams feature goes.
Teams live chat vs uWebChat
Microsoft Teams live chat
- Retiring October 5, 2026
- New setups already blocked
- Website message relay stops
- Locked to one first-party feature
uWebChat
- Live now via the official Bot Framework
- Website widget + WhatsApp today
- Video, voice & a built-in AI agent
- One queue, many channels, no lock-in
What to do, in three steps
No big project needed.
Check
See whether the Teams live chat widget still runs on your website.
Choose
Pick an alternative that routes website conversations to your team.
Future-proof
Go beyond Teams alone, with no lock-in to a single feature.
Everything you gain with uWebChat
Website conversations into Microsoft Teams
Human-to-human: real people answer
WhatsApp & your own website widget
Built-in AI agent for self-service
Real-time translation in 68+ languages
Live in days, not weeks
If you mainly wanted a colleague in Teams to answer a website question, you need a lighter, supported alternative before October 5, 2026.
Microsoft Teams live chat is retiring. uWebChat isn't.
See what changes on October 5, 2026 and how to keep website conversations flowing into Microsoft Teams.
See the alternative