·4 min read
News
Microsoft Teams live chat is retiring — here's what to do
Microsoft is retiring its built-in Teams live chat on October 5, 2026. Here is what changes, and how to keep website conversations flowing into Microsoft Teams.
uWebChat TeamBlog
Insights and updates from the uWebChat team
uWebChat Team·4 min read
Product
Introducing multi-chat: help more visitors at the same time
Multi-chat lets your agents handle several live website chats at once — each in its own private Microsoft Teams conversation. Shorter wait times, more conversations per agent, and no shared channels. You set the capacity per agent, up to five chats at a time.
uWebChat Team·7 min read
Guide
How to add a chat function to your website with Microsoft Teams
Adding a chat function to your website dramatically improves customer communication. This step-by-step guide shows you how to set up live chat with uWebChat — directly integrated with Microsoft Teams.
uWebChat Team·5 min read
Product
We tore down our own product. And rebuilt it from scratch.
Last Friday, uWebChat 2.0 went live — a completely rebuilt live chat platform for Microsoft Teams. Not an update, but a ground-up rebuild of our webchat solution. From one monolithic codebase to 35+ modular services, with WhatsApp integration, real-time translation, and AI-powered live chat assistance.
uWebChat Team·8 min read
Security
Live chat security: why data protection matters for your website chat
How secure is the live chat on your website? Learn why security is essential, how to ban abusive visitors, authenticate chat users, and choose a GDPR-compliant live chat.
uWebChat Team·7 min read
Guide
Microsoft Teams live chat: the complete guide to website chat integration
Learn how to add live chat to your website using Microsoft Teams. Discover why Teams-integrated chat is the smart choice for businesses already using Microsoft 365.
uWebChat Team·5 min read
Strategy
AI chatbot + human agents: why hybrid support wins in 2026
82% of customers prefer human agents for complex issues, but AI handles 70% of common questions instantly. See how hybrid AI + human chat support reduces costs by 40% while improving satisfaction. Free setup with Microsoft Teams.
uWebChat Team·4 min read
Release
Introducing uWebChat Version 1.20: Smarter license management and easier navigation
uWebChat version 1.20 makes managing your chatbot experience simpler, clearer, and more intuitive with enhanced license visibility and instant upgrades.
uWebChat Team·3 min read
Release
uWebChat 1.19: Smarter hunting & Presence awareness
uWebChat 1.19 unlocks Smarter Agent Routing and Presence Control with new hunting on away status feature.
uWebChat Team·4 min read
Release
License management simplified in new uWebChat release
At uWebChat, we believe that simplicity and speed are key to great customer experiences. Version 1.18 makes license management easier than ever.
uWebChat Team·4 min read
Compliance
Empowering Accessibility – how uWebChat supports compliance with new Web Accessibility Laws
In today's digital age, inclusivity is more important than ever. Read how uWebChat can help comply with new accessibility requirements.
uWebChat Team·5 min read
Release
uWebChat 1.16 – Exciting new features and enhanced performance
We've been busy behind the scenes making significant upgrades including extra security scans, streamlined packages, and powerful new features.
uWebChat Team·5 min read
Feature
uWebChat's affordable AI Assistant
Revolutionize customer service and employee knowledge with uWebChat's affordable fixed price AI Assistant.
uWebChat Team·5 min read
Feature
New: uWebChat Voice
We are thrilled to announce that our Teams-based telephony solution has been rebranded to uWebChat Voice.
uWebChat Team·5 min read
Industry
How uWebChat Adds Value to Software Vendors
At uWebChat, we understand the unique challenges software vendors face in today's competitive market.
uWebChat Team·5 min read
Feature
uWebChat announces new Visitor Authentication Feature
Excited to announce the launch of Visitor Authentication, allowing chat agents to verify the identity of visitors via email or SMS.
uWebChat Team·4 min read
Feature
uWebChat announces new Multilingual App Settings
We are thrilled to announce groundbreaking enhancements in multilingual support with a dynamic app menu structure.
uWebChat Team·5 min read
Release
uWebChat 1.14: Enhanced Security Features for Live AI Chat
uWebChat 1.14 brings enhanced security features to protect your live chat communications.
uWebChat Team·6 min read
Industry
How uWebChat stands out in the crowded Live Chat Market
Discover what makes uWebChat different from other live chat solutions in a crowded market.
uWebChat Team·5 min read
Release
uWebChat version 1.13 including Media Sharing now live!
uWebChat 1.13 introduces media sharing capabilities, allowing agents and visitors to exchange images and files.
uWebChat Team·4 min read
Preview
uWebChat Sneak Peek – Image Support and the return of Speech-to-Text
A sneak peek at upcoming features including image support and the return of speech-to-text functionality.
uWebChat Team·4 min read
Release
uWebChat 1.12 launched with more customization options
uWebChat 1.12 brings more customization options to make the chat experience truly your own.
uWebChat Team·5 min read
Release
uWebChat 1.11.0 includes Visitor Transcript and more new features
Version 1.11.0 introduces visitor transcripts and several other new features to enhance your chat experience.
uWebChat Team·4 min read
Feature
Introducing the 'Type Indicator' – A New Dimension to Your uWebChat Experience
The new Type Indicator shows when the other party is typing, creating a more natural conversation flow.
uWebChat Team·5 min read
Feature
uWebChat introduces Virtual Assistant
Meet the new uWebChat Virtual Assistant – your AI-powered helper for 24/7 customer support.
uWebChat Team·5 min read
Integration
uWebChat & Copilot for Microsoft 365 – the Magic Couple
Discover the powerful combination of uWebChat and Microsoft Copilot for enhanced productivity.
uWebChat Team·5 min read
Feature
uWebchat is thrilled to announce Interactive Adaptive Cards
Interactive Adaptive Cards bring rich, interactive content to your chat conversations.
uWebChat Team