Question 1

What is a live chat website?

Accepted Answer

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

Question 2

How do I add live chat to my website?

Accepted Answer

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

Question 3

What is uWebChat?

Accepted Answer

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Question 4

What is the best live chat software for websites?

Accepted Answer

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Question 5

Does uWebChat support voice and video calls?

Accepted Answer

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

Question 6

How does uWebChat integrate with Microsoft Teams?

Accepted Answer

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Question 7

Does uWebChat support multiple languages?

Accepted Answer

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Question 8

Is there a free live chat for websites?

Accepted Answer

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Routing

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