uWebChat introduces Virtual Assistant

Blog

Jun 27, 2024

uWebChat Typing Indicator

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Introducing the ‘Typing Indicator’ – A New Dimension to Your uWebChat Experience

In the digital age, real-time communication has become the cornerstone of customer service excellence. At uWebChat, we understand the importance of seamless interactions, which is why we’re thrilled to announce our latest feature: the Type Indicator. This innovative addition is set to revolutionize the way users experience live chat functionality.

What is the uWebChat Type Indicator

The Type Indicator is a subtle yet powerful tool that signals when a bot or a human agent is typing. This feature brings a host of benefits. We have launched the typing indicator for the virtual assistant and will release the typing indicator for the live agents soon.

How it works

The Type Indicator is intuitive and user-friendly. When a bot or human agent begins to type, a visual cue appears in the chat interface. This cue disappears once the message is sent or if the typing stops, keeping the communication flow natural and unobtrusive.

Availability

We’re excited to share that the Type Indicator will be automatically available to all uWebChat users. There’s no need for manual updates or additional installations – we’ve ensured that the transition to this new feature is as smooth as your chats.

Real-time communication like never before

At uWebChat, we’re committed to providing features that not only enhance functionality but also enrich the user experience. The Type Indicator is a testament to our dedication to innovation and customer satisfaction.

Key benefits of Type Indicator

Enhanced Transparency

Customers can see when our team is actively responding, setting realistic expectations for reply times.

Improved Customer Engagement

The dynamic nature of the indicator keeps users engaged during the conversation, reducing drop-offs.

Human Touch

Knowing that a real person is on the other end typing a response adds a personal touch to the automated interaction.

How to get started

Type Indicator will be automatically available to all uWebChat users. There’s no need for manual updates or additional installations – we’ve ensured that the transition to this new feature is as smooth as your chats.

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