Transfer

Agent-to-agent conversation handoff with full history preservation.

Do you wish there was a way to transfer a live chat session smoothly, without losing any context or information? uWebChat /Transfer enables agents to smoothly hand off conversations without missing critical details.

Seamless Handoff

Transfer chat conversations—including all conversation details—to another agent, who can continue the discussion from where the previous agent left off.

Full Context Preservation

The receiving agent has complete access to the entire conversation history, ensuring no information is lost and the visitor doesn't have to repeat themselves.

Skill-Based Transfer

Route chats to the most suitable available agent based on defined priorities and expertise. Ensure visitors get help from the right specialist.

Improved Customer Experience

Visitors receive continuous support without interruption. No need to explain their issue again, leading to faster resolution and higher satisfaction.

Key Benefits

  • Full history preserved
  • Seamless handoff
  • Context maintained
  • Specialist routing
Agent transfer feature in uWebChat

Ready to get started with Transfer?

Try uWebChat free for 14 days and see how transfer can transform your customer communication.

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Ready to Transform Your Customer Communication?

Start your free trial today and see the difference

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