uWebChat vs Intercom
Enterprise features without enterprise complexity or pricing
Intercom is powerful but complex and expensive. uWebChat delivers the live chat features you need with native Microsoft Teams integration, simpler setup, and transparent pricing that won't break your budget.
Feature Comparison
Pricing Comparison
uWebChat
From EUR 3/agent/month
All features included. No minimum seats. Free plan available.
Intercom
From $39/seat/month
Essential plan. Advanced features require Proactive plan at $99/seat/month.
Intercom: Pros & Cons
Pros
- +Comprehensive customer engagement platform
- +Strong product tour features
- +Advanced automation capabilities
- +Large app ecosystem
Cons
- -No native Microsoft Teams integration
- -Complex and expensive pricing
- -Steep learning curve
- -Many features require higher tiers
- -No built-in real-time translation
- -Overkill for many businesses
Why Choose uWebChat over Intercom
Simplicity Without Sacrifice
Get the live chat features you need without months of implementation. uWebChat is powerful yet easy to use from day one.
Predictable Pricing
Simple per-agent pricing starting at EUR 3/month. No complex tiers, no surprise bills, no minimum seat requirements.
Teams-First Approach
If your organization uses Microsoft Teams, uWebChat integrates perfectly. No separate app for your agents to learn.
Global Reach Built-in
Real-time translation in 68+ languages included. Support customers worldwide without extra costs.
Frequently Asked Questions
Is uWebChat as powerful as Intercom?
For live chat, yes. uWebChat focuses on chat excellence with features Intercom lacks, like Teams integration and real-time translation. If you need Intercom's product tour features, it might be a better fit.
How much can I save switching from Intercom?
Most businesses save 80-90% on their chat software costs. uWebChat starts at EUR 3/agent vs Intercom's $39+/seat, with no hidden costs.
Is migration from Intercom difficult?
No, you can run both platforms during transition. Install the uWebChat widget and gradually move your team. No complex data migration required.
Does uWebChat have automation like Intercom?
Yes, uWebChat includes a virtual assistant for automated responses, adaptive cards for interactive experiences, and skill-based routing. Different approach, similar results.
Compare with Other Solutions
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