uWebChat vs HubSpot Chat
Specialized chat solution vs CRM add-on feature
HubSpot Live Chat is a nice add-on to their CRM, but it's not a dedicated chat solution. uWebChat is built for live chat excellence with Microsoft Teams integration and features that HubSpot's chat simply can't match.
Feature Comparison
Pricing Comparison
uWebChat
From EUR 3/agent/month
All features included. Works with any CRM.
HubSpot Chat
Free (limited) or from $20/seat/month
Free with HubSpot branding. Advanced features require paid HubSpot plans.
HubSpot Chat: Pros & Cons
Pros
- +Free with HubSpot CRM
- +Good CRM integration (obviously)
- +Decent chatbot builder
- +Part of larger marketing suite
Cons
- -No Microsoft Teams integration
- -Tied to HubSpot ecosystem
- -Limited standalone functionality
- -No real-time translation
- -No video chat
- -Basic routing capabilities
Why Choose uWebChat over HubSpot Chat
Specialized Chat Solution
uWebChat is built for live chat, not as a CRM add-on. Get dedicated features and ongoing improvements focused on chat excellence.
Teams Integration
Handle customer chats directly in Microsoft Teams. No CRM required, no ecosystem lock-in.
CRM Freedom
Use uWebChat with any CRM or none at all. Keep your existing tools and workflows.
Advanced Chat Features
Real-time translation, video chat, adaptive cards, and more. Features a CRM add-on can't match.
Frequently Asked Questions
I already use HubSpot CRM. Can I still use uWebChat?
Absolutely! uWebChat works independently of your CRM. You can use both together - chat in Teams via uWebChat while managing contacts in HubSpot.
Is HubSpot Chat really free?
The basic version is free but limited. It shows HubSpot branding, has restricted features, and advanced capabilities require paid HubSpot plans starting at $20+/seat.
What if I don't use Microsoft Teams?
uWebChat is optimized for Teams users. If your organization doesn't use Teams, HubSpot Chat might be a reasonable choice for basic chat needs.
Does uWebChat integrate with HubSpot?
You can use both platforms together. While there's no direct integration, you can manually sync important leads or use workflow automation tools.
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