Group Transfer

Transfer conversations between available agents or skill-based groups.

Transfer conversations to other groups based on skills or departments. Route visitors to the right team for specialized support, ensuring they get help from the experts who can best assist them.

Department Routing

Transfer chats to specific departments like Sales, Support, or Billing. Visitors are automatically connected to the team best equipped to handle their inquiry.

Skill-Based Groups

Create groups based on agent expertise and skills. Route technical questions to tech-savvy agents, language-specific inquiries to multilingual staff.

Seamless Transition

Full conversation history transfers with the chat, so the receiving group has complete context. No need for visitors to repeat their questions.

Load Balancing

Distribute workload across groups effectively. When one team is busy, transfer to available groups to maintain quick response times.

Key Benefits

  • Department routing
  • Skill-based groups
  • Full history transfer
  • Load balancing
Group transfer feature in uWebChat

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