Skill Based Agent Hunting
Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat.
uWebChat seamlessly integrates with your existing website, allowing your organization to interact with visitors in real time. Whether you need to chat, call, start a video call, or generate automatic responses, uWebChat has you covered. No more waiting for agents - uWebChat leverages contact center hunting methods based on Teams availability.
Teams Presence Based Hunting
This method actively hunts Teams agents when a customer starts a live chat. It ensures that available agents are promptly engaged with visitors based on their real-time Teams presence status.
Hunt Time Out Settings
Prevent visitors from waiting indefinitely by setting reasonable time limits for agent responses. Configure timeout settings per group to ensure optimal customer experience.
Efficient Resource Utilization
No more missed chats and improved agent responsiveness. Optimize your team's workload by automatically routing chats to available agents.
Better User Experience
LiveHunt turbocharges live chat response times, delighting users, elevating your chatbot's standing, and driving positive business results.
Key Benefits
- Teams presence integration
- Priority-based routing
- Automatic timeout settings
- Improved response times
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