uWebChat vs Tawk.to
Professional live chat vs free: discover the real cost of free chat software
Tawk.to offers free live chat, but at what cost? Hidden limitations, ads, and lack of professional features can hurt your business. uWebChat provides enterprise-grade features with Microsoft Teams integration at transparent, affordable pricing.
Feature Comparison
Pricing Comparison
uWebChat
Free for 1 agent, paid plans from EUR 3/agent/month
Free plan: 1 agent, live web chat, no ads, no branding. Basic EUR 3/agent/month adds Teams presence routing, OneDrive archiving and video calls (MeetNow). Pro EUR 15 adds multi-chat, WhatsApp and visitor authentication. Enterprise AI EUR 25 adds the AI chatbot and real-time translation in 68 languages.
Tawk.to
Free, add-ons from $29/month
Free plan includes unlimited agents but shows "Powered by tawk.to" on the widget. Remove branding: $29/month per property. AI Assist: from $29/month. Hired chat agents: $1/hour. No Microsoft Teams integration and chat data is stored on tawk.to servers.
Tawk.to: Pros & Cons
Pros
- +Free basic plan
- +Easy to get started
- +Unlimited agents on free plan
- +Basic chat functionality works
Cons
- -No Microsoft Teams integration
- -Tawk branding on free plan
- -Limited support on free plan
- -No real-time translation
- -No video chat capabilities
- -Basic routing only
Why Choose uWebChat over Tawk.to
Microsoft Teams Integration
Respond to customers directly from Teams. No separate apps, no missed chats. Your team stays in their productive environment.
Professional Image
No third-party branding or ads. Present a professional image to your customers with your own branding and colors.
Real-time Translation
Support international customers in 68+ languages. Automatic translation breaks down language barriers.
Enterprise Features
Video chat, adaptive cards, skill-based routing, and more. Features that help you convert visitors into customers.
Frequently Asked Questions
Why pay for uWebChat when Tawk.to is free?
Free often comes with hidden costs: no Teams integration, Tawk branding, limited support, and missing features like translation and video chat. uWebChat's affordable pricing delivers real ROI.
Can I migrate from Tawk.to to uWebChat?
Yes, migration is simple. Install the uWebChat widget on your site and you're ready. No complex data migration needed.
Does uWebChat have a free plan?
Yes! uWebChat offers a free plan for 1 agent with core features. Upgrade to paid plans for additional agents and advanced features.
What features does uWebChat have that Tawk.to doesn't?
Native Teams integration, real-time translation, video chat, adaptive cards, WhatsApp integration, OneDrive archiving, and skill-based routing with Teams presence.
How much does Tawk.to really cost in 2026?
The chat itself stays free. Removing the "Powered by tawk.to" branding costs $29 per month per property, AI Assist starts at $29 per month, and hired chat agents cost $1 per hour. A branded widget with AI therefore costs around $58 per month before any agents. uWebChat is free for 1 agent and starts at EUR 3 per agent per month with no branding on any plan.
Is Tawk.to GDPR-compliant?
Tawk.to stores your chat transcripts and visitor data on its own servers, so you depend on its data processing agreement and transfer mechanisms. uWebChat stores no conversations: messages go through Microsoft Azure in the EU into your own Microsoft 365 tenant, which keeps GDPR compliance in your own hands.
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