uWebChat vs LiveChat
Teams-native workflow vs standalone application
LiveChat is a solid live chat solution, but if your team uses Microsoft Teams, there's a better way. uWebChat brings live chat directly into Teams, eliminating app switching and boosting agent productivity.
Feature Comparison
Pricing Comparison
uWebChat
From EUR 3/agent/month
All features included. Native Teams integration.
LiveChat
From $24/agent/month
Starter plan with limited features. Team plan at $49/agent for more features.
LiveChat: Pros & Cons
Pros
- +Established chat platform
- +Good reporting and analytics
- +Wide range of integrations
- +Decent mobile apps
Cons
- -No native Microsoft Teams integration
- -Requires separate application
- -No real-time translation
- -No built-in video chat
- -App switching reduces productivity
Why Choose uWebChat over LiveChat
True Teams Integration
Not just a Teams app, but a native Teams experience. Handle chats in the same place you collaborate with colleagues.
Boost Agent Productivity
No app switching means faster response times and happier agents. Everything they need is in Teams.
Global Communication
Real-time translation in 68+ languages. Support international customers without language barriers.
Better Value
More features at lower cost. Get translation, video chat, and Teams integration from EUR 3/agent/month.
Frequently Asked Questions
How is uWebChat different from the LiveChat Teams app?
LiveChat's Teams app is just a notification tool. uWebChat is fully native - agents handle entire conversations within Teams, using Teams presence for routing.
Will my agents need training to switch?
Minimal training needed. If your team knows Teams, they can use uWebChat. The interface is familiar and intuitive.
Can I use both during transition?
Yes, you can run both platforms simultaneously while your team transitions. Switch gradually at your own pace.
Does uWebChat have reporting like LiveChat?
Yes, uWebChat provides chat analytics and can archive conversations to OneDrive for detailed reporting and compliance.
Compare with Other Solutions
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