WhatsApp Integration
Connect WhatsApp for Business with uWebChat's intelligent features.
uWebChat enables businesses to integrate WhatsApp Business with their customer service operations. Combine live chat capabilities with WhatsApp's 2 billion global users, providing intelligent, multilingual support through a unified management system. The best part? All uWebChat contact center features automatically work for your WhatsApp conversations too.
Complete Contact Center Features
All powerful uWebChat features are automatically available for WhatsApp conversations: skill-based routing distributes messages to the right agent, real-time translation removes language barriers, conversations are automatically archived to OneDrive, and the virtual assistant can help customers 24/7 - all from the same Microsoft Teams environment.
Global Reach
Tap into WhatsApp's extensive user base to expand your market presence and brand visibility. Connect with customers on the platform they already use daily.
Real-Time Translation
The platform automatically detects and translates conversations, enabling support teams to assist customers regardless of language barriers without requiring multilingual staff.
Efficient Communication
Implement contact center routing methods to ensure prompt responses. The system queues messages when agents are unavailable and notifies the first available representative.
Unified Management
Handle all WhatsApp interactions directly through Microsoft Teams, maintaining consistency and streamlining workflows across all communication channels.
Key Benefits
- Skill-based agent routing
- Automatic real-time translation
- OneDrive archiving
- 24/7 virtual assistant
- Unified Teams inbox
Your Company
Welcome to our website
Customer
online
WhatsApp - Website Visitor
+31 6 12345678
Frequently Asked Questions about WhatsApp Integration
How do I integrate WhatsApp on my website?
With uWebChat, you can connect WhatsApp to your website in 5 minutes. Install the uWebChat app in Microsoft Teams, configure your WhatsApp Business account in settings, and add the chat widget to your website. All WhatsApp messages will then come directly into Teams.
What does WhatsApp integration for a website cost?
uWebChat offers WhatsApp integration from the Professional plan onwards. You pay a fixed amount per agent per month, with no hidden costs. Start with a free 14-day trial to test all features.
Can I combine WhatsApp and website chat?
Yes, uWebChat combines all communication channels in one inbox in Microsoft Teams. Your agents can manage WhatsApp messages, website chats, and other channels from the same interface, without switching between applications.
Does WhatsApp integration work with Microsoft Teams?
Absolutely. uWebChat is fully integrated with Microsoft Teams. All WhatsApp conversations appear directly in Teams, including real-time translations, file sharing, and chat history. Your team doesn't need to learn new software.
Which contact center features work with WhatsApp?
All uWebChat contact center features work automatically with WhatsApp conversations: skill-based routing to distribute messages to the right agent, real-time translation in 100+ languages, automatic archiving to OneDrive, virtual AI assistant for 24/7 support, service hours configuration, transfer to other agents, and comprehensive reporting. You get the same professional features as with website chat.
Ready to get started with WhatsApp Integration?
Try uWebChat free for 14 days and see how whatsapp integration can transform your customer communication.
Start Free TrialReady to transform your customer communication?
Start your free trial today and see the difference