uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Sikkerhed

12. december 2024

uWebChat annoncerer ny besøgsgodkendelsesfunktion i Live AI Chat

Ny sikkerhedsfunktion til bekræftelse af besøgendes identitet via e-mail eller SMS.

uWebChat Team

·5 min læsetid

uWebChat lancerer besøgsgodkendelse for at forbedre sikkerheden i kundeinteraktioner.

Hvad er besøgsgodkendelse?

En funktion der tillader chatagenter at sende e-mail eller SMS for at bekræfte en besøgendes identitet.

Hvordan fungerer det?

Fire trin: agent initierer godkendelse, besøgende modtager kode, bekræfter identitet, og chatsession fortsætter sikkert.

Fordele

Øget sikkerhed for sensitive oplysninger, forbedret kundertillid og sømløs integration.

Key Features

E-mail og SMS-identitetsbekræftelse

Sømløs integration

Enterprise-funktioner

uWebChat annoncerer ny besøgsgodkendelsesfunktion i Live AI Chat - Image 1

uWebChat annoncerer ny besøgsgodkendelsesfunktion i Live AI Chat

Hvad er besøgsgodkendelse?

Hvordan fungerer det?

Fordele

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization