uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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AI og Innovation

5. juni 2024

uWebChat introducerer Virtual Assistant

Stor platformopdatering med Virtual Assistant-funktion ved hjælp af OpenAI-teknologi fra Azure cloud.

uWebChat Team

·5 min læsetid

Virtual Assistant understøtter menneskelige agenter ved at besvare spørgsmål når de ikke er tilgængelige, integreret med Microsoft Teams.

Hvad er Virtual Assistant?

En sofistikeret virtuel agent der støtter menneskelige agenter ved at besvare spørgsmål når de er utilgængelige eller optagne.

Sikker kommunikation

Kunder kan bringe deres egne Azure-ressourcer; uWebChat gemmer ikke information, alle data forbliver i kundens Azure-tenant.

Tilgængelig for Enterprise

Inkluderet i Enterprise-licens med begrænsede token-pakker; yderligere pakker tilgængelige.

Key Features

Reduceret arbejdsbyrde for agenter

24/7 tilgængelighed

Sømløs integration

Adgang til organisationsoplysninger

uWebChat introducerer Virtual Assistant

Hvad er Virtual Assistant?

Sikker kommunikation

Tilgængelig for Enterprise

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization