uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

Tilbage til Blog

Produktopdatering

28. oktober 2025

uWebChat 1.19: Smartere jagt og bevidsthed om tilstedeværelse

Agenter kan nu jagtes, selv når deres status er sat til Away, hvilket sikrer, at ingen chat forbliver ubesvaret.

uWebChat Team

·3 min læsetid

uWebChat 1.19 låser op for smartere agent-routing og tilstedeværelseskontrol.

Nyt: Hunting on Away

Agenter kan nu jagtes, selv når deres status er Away. Dette er særligt værdifuldt for teams, der ikke konstant sidder ved deres skriveborde.

Forberedelse til Advanced Presence

Fremtidigt tillader systemet finjusteret jagtadfærd - eksempelvis aktivering under 'Busy in Call' men deaktivering under 'Busy in Meeting'.

Sikkerhed i topklasse

Samtaler og data er beskyttet og kun tilgængelige inden for organisationens Microsoft 365-lejer.

Key Features

Hunting når agenter er Away

Smartere agent-routing

Tilstedeværelseskontrol

AI-drevet kommunikation

uWebChat 1.19: Smartere jagt og bevidsthed om tilstedeværelse - Image 1

uWebChat 1.19: Smartere jagt og bevidsthed om tilstedeværelse - Image 2

uWebChat 1.19: Smartere jagt og bevidsthed om tilstedeværelse

Nyt: Hunting on Away

Forberedelse til Advanced Presence

Sikkerhed i topklasse

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization