uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Produktopdatering

29. april 2025

uWebChat 1.16 - Spændende nye funktioner og forbedret ydeevne

Vi har haft travlt bag kulisserne med at lave nogle ret betydelige opgraderinger.

uWebChat Team

·5 min læsetid

Øget sikkerhed og ydeevne og spændende nye funktioner i uWebChat 1.16.

Nyhed: Visitor Authentication

Agenter kan starte en godkendelsesproces ved at skrive /authenticate. Systemet sender en sikker 4-cifret kode via e-mail eller SMS.

Introduktion til Group Transfer

Supportteams kan skrive /overførsel og vælge blandt tilgængelige grupper for intelligent samtale-routing.

Key Features

Visitor Authentication via e-mail eller SMS

Group Transfer

Forbedret sikkerhed

AI-drevet kommunikation

uWebChat 1.16 - Spændende nye funktioner og forbedret ydeevne

Nyhed: Visitor Authentication

Introduktion til Group Transfer

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization