uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Produktopdatering

10. juli 2024

uWebChat 1.11.0 inkluderer besøgendes transcript og flere nye funktioner

Version 1.11.0 er spækket med intelligente funktioner for en glattere live chat-oplevelse.

uWebChat Team

·5 min læsetid

Hos uWebChat er vi forpligtet til at forbedre din interaktionsoplevelse med version 1.11.0.

Besøgendes transskriptioner

Slutbrugere kan downloade samtalehistorik i .txt-format.

Forbedret privilegiestyring

Give og tilbagekalde administrative rettigheder til flere agenter.

Virtual Assistant-forbedringer

Problemfri skifte til live-agent og støtte uden for åbningstider.

Key Features

Transskriptioner i .txt-format

Privilegiestyring

Virtual Assistant forbedringer

Microsoft Teams-integration

uWebChat 1.11.0 inkluderer besøgendes transcript og flere nye funktioner

Besøgendes transskriptioner

Forbedret privilegiestyring

Virtual Assistant-forbedringer

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization