uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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AI og Innovation

31. marts 2025

Revolutionér medarbejderviden og kundeservice med uWebChats prisvenlige AI-assistent

uWebChat tilbyder en revolutionær AI-løsning designet til at transformere kundeinteraktioner uden høje omkostninger.

uWebChat Team

·5 min læsetid

Det er vigtigere end nogensinde at levere enestående kundeservice. uWebChat forstår de udfordringer, virksomheder står over for.

Faste og gennemsigtige lave priser

uWebChat tilbyder en fast, billig løsning som gør avanceret teknologi tilgængelig for alle virksomhedsstørrelser.

Unik break-out til live-agenter

AI håndterer rutineforespørgsler, men giver sømløst videre til mennesker når det er nødvendigt.

Microsoft Teams integration

Alt, hvad du behøver, er Microsoft Teams – ingen yderligere licenser nødvendige.

Key Features

Faste priser uden skjulte gebyrer

Sømløs AI til live-agent overgang

Microsoft Teams integration

Hurtig installation

Revolutionér medarbejderviden og kundeservice med uWebChats prisvenlige AI-assistent

Faste og gennemsigtige lave priser

Unik break-out til live-agenter

Microsoft Teams integration

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization