What is a live chat website?

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

How do I add live chat to my website?

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

What is the best live chat software for websites?

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free live chat for websites?

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Produktopdatering

20. juni 2024

Introduktion af 'Skriveindikator' – En ny dimension til din uWebChat-oplevelse

Hos uWebChat forstår vi vigtigheden af problemfri interaktioner. Skriveindikator signalerer når en bot eller agent skriver.

uWebChat Team

·4 min læsetid

I den digitale tidsalder er realtidskommunikation blevet hjørnestenen i kundeserviceeksellence. Skriveindikator revolutionerer live chat-oplevelsen.

Hvad er Skriveindikatoren?

Signalerer når en bot eller menneskelig agent skriver. Lanceret for virtuel assistent og snart tilgængelig for live agenter.

Sådan fungerer det

En visuel indikator vises i chatgrænsefladen når nogen skriver og forsvinder når beskeden sendes.

Tilgængelighed

Automatisk tilgængelig for alle uWebChat-brugere uden manuelle opdateringer.

Key Features

Forbedret transparens

Øget kundeengagement

Menneskelig kontakt

Introduktion af 'Skriveindikator' – En ny dimension til din uWebChat-oplevelse

Hvad er Skriveindikatoren?

Sådan fungerer det

Tilgængelighed

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization