uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free plan available?

Yes, uWebChat offers a free tier that allows you to try basic chat features within Teams. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

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Forretning

19. september 2024

Hvordan uWebChat skiller sig ud på det overfyldte Live Chat-marked

Mere end blot en live chat bot, uWebChat er intelligent, smart, dygtig og taler alle verdens sprog.

uWebChat Team

·6 min læsetid

I den travle verden af live chat-løsninger har virksomheder et væld af muligheder at vælge imellem.

Sømløs integration med Microsoft Teams

En af de iøjnefaldende funktioner er integrationen med Microsoft Teams. Dette gør det til en omkostningseffektiv løsning.

Omnichannel support

uWebChat tilbyder omfattende omnichannel-support, inklusive livechat, stemme, video og AI-svar.

AI-drevne svar

uWebChat bruger kunstig intelligens til at generere automatiske svar, der hjælper med at løse almindelige forespørgsler.

Key Features

Microsoft Teams-integration

Omnichannel support

AI-drevne svar

Sikkerhed og compliance

Hvordan uWebChat skiller sig ud på det overfyldte Live Chat-marked - Image 1

Hvordan uWebChat skiller sig ud på det overfyldte Live Chat-marked

Sømløs integration med Microsoft Teams

Omnichannel support

AI-drevne svar

Key Features

AI & Automation

Routing

Communication & Integration

Security & Customization