​ uWebChat - Features

The Features

uWebChat

Check out all the rich features

Discover

More than just a chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Artificial Intelligence chat bot

Not just a chat bot; uWebChat adds intelligence with intelligent skill based routing and realtime translation in 68 languages. Not just a chat bot but a omnichannel communication solution for live chat, voice, video and automated responses. All in one single client: Microsoft Teams.

uWebChat mobile device

Custom style your chat bot

Custom Branding

uWebChat can be aligned with your company branding. Style the uWebChat button on your website and edit the chat conversation window to perfectly match uWebChat to your company branding.

Contact center chat bot

Skill based agent hunting

Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent. 

Realtime translation

Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!

Automated chat bot

Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.

Archive to OneDrive

Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.

Servicetimes

Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.

Promote chat to voice or video with MeetNow

Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.

Secure

100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.

Speech to text

Your website visitors can use speech – it will be automatically converted to chat. Not a fast typist? Use your voice and talk to uWebChat. Fun & Easy.

Phone

Address

Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands

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