uWebchat is thrilled to announce Interactive Adaptive Cards

Blog

Nov 30, 2023

NEW: uWebChat Interactive Adaptive Cards

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Introducing Interactive Adaptive Cards

We are thrilled to announce the latest update to uWebChat, your trusted Teams Bot for managing live chats from website visitors and WhatsApp users. In our commitment to continually enhance user experience, we are introducing a significant update – the integration of Interactive Adaptive Cards in our chat interface!

Interactive Adaptive Card Interface

Chat messages and responses are now displayed in an Adaptive Card format, enriched with interactive controls like buttons.

Actionable Controls for Efficient Interaction

Users can now take immediate actions during chats, such as transferring a conversation to another agent, with the click of a button within the chat interface.

Enhanced User Engagement and Efficiency

this intuitive and interactive interface promotes smoother and more efficient interactions, enhancing overall customer engagement.

Streamlined Communication

This new layout, with its structured and interactive elements, makes information exchange more efficient and user-friendly.

How to get started

Interactive Adaptive Cards will roll-out automatically in the upcoming days to all uWebChat organizations and users. No action needed on your side, just enjoy this new intuitive experience.

Read Manual

Key benefits of Interactive Adaptive Cards

Facilitate actions directly

Adaptive Cards with interactive elements represent a leap forward in chat technology. They offer a dynamic, structured, and engaging way to display information and facilitate actions directly within the chat, revolutionizing the way you connect with customers

Stay Ahead of the Curve

Embracing the latest in chat technology puts you at the forefront of customer engagement. With uWebChat’s latest update, you’re not just adapting to the changes in digital communication; you’re leading them.

Connect with customers faster

The Virtual Assistant works within the uWebChat platform, ensuring a smooth transition between virtual and human agents without any disruption to the communication flow.