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WhatsApp Integration

November 3, 2023

Connect with your customers on WhatsApp using uWebChat

On our mission te beccome the most intelligent and integrated chat bot platform we are proud to launch WhatsApp Business integration. WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users1. It is also a powerful tool for businesses to communicate with their customers, provide support, and increase sales. But how can you integrate WhatsApp with your website and Microsoft Teams? The answer is uWebChat, the omnichannel chat bot that enables your agents to chat, call, and start a video call, or have uWebChat generate automatic responses.

WhatsApp communication channel with uWebChat contactcenter features combined

uWebChat is a Microsoft Teams app that integrates with your existing website and allows you to chat with your website visitors using Teams. You can also use uWebChat to transfer chat conversations to another agent, save chat logs to OneDrive, start Teams meetings, and customize the look and feel of your chat widget. And now, with the new WhatsApp integration feature, you can also connect with your customers on WhatsApp and manage all your conversations from one place.

What are the benefits?

By integrating WhatsApp with uWebChat, you can enjoy the following benefits:
Reach more customers with WhatsApp & uWebChat
WhatsApp has a huge user base and is widely used in many countries. By offering WhatsApp as a communication channel, you can reach more customers and increase your brand awareness.
Active hunting of Teams agents - don't let your customers wait for an available agent

uWebChat uses contactcenter hunting methods to actively hunt Teams agents when a customer starts a live chat. Providing a fast, convenient and real-time support via live chat.

Provide faster and better service with the contactcenter uWebChat features
WhatsApp allows you to send and receive text, voice, image, video, and document messages. You can also use emojis, stickers, and GIFs to make your conversations more engaging and personal. With uWebChat, you can also use the real-time translation feature to chat with customers in different languages.
Manage all your conversations in one single place: Microsoft Teams

uWebChat allows you to manage all your chat conversations from your Teams app. You can also use the same features and settings that you use for your website chat, such as groups, agents, opening hours, leave a message, automatic translations, hunt methods and more.

How does it work?
To use the WhatsApp integration feature, you need to have a WhatsApp Business account and a phone number that is verified by WhatsApp. Don’t have this yet? No problem, we can setup the number for you. You also need to have a uWebChat license that supports WhatsApp integration, such as the Professional or Enterprise edition. With these requirements met, you can provide a superior customer service experience.

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