We like to share our vision and give opinions. Here you will find news items, blogs, and feature updates of our great product uWebChat.
Dec 18, 2023
How to Balance Holiday Fun and Business Growth with intelligent routing

How can you enjoy the holiday season and relax without compromising your professional reputation and customer satisfaction? The answer is in the intelligent routing options for live chat in uWebChat

Dec 13, 2023
uWebchat Adaptive Cards now available
A new interactive user experience
This will enhance user experience, with interactive controls for the intelligent uWebChat features. This intuitive and interactive interface promotes smoother and more efficient interactions, enhancing overall customer engagement
Nov 22, 2023
Coming Soon! OpenAI platform integration
Imagine the productivity and service boost

Our next uWebChat release will add OpenAI integration, the powerful  business Copilot that you can feed with your specific business intelligence, and as always, secure, because that remains our top priority.

Nov 20, 2023
uWebchat /MeetNow Not just chat but also voice and video

Sometimes it is just more effective to speak to your website visitor or show your products by using your camera. uWebChat has it all, directly from the chat conversation window, without switching apps.

Nov 10, 2023
Available now! WhatsApp Business integration
And more messaging platform integrations yet to come

Manage your business chat from anywhere in one single client and leverage the intelligent uWebChat live chat features with WhatsApp chat.

Oct 20, 2023
uWebchat /Avatar
Personalize your live chat
By adding a personal image of the chat agent when you use live chat you can really make a connection with your customers and build trust.
Sept 20, 2023
Announced: WhatsApp Business integration
And more messaging platform integrations to come

On the mission to become the best integrated chat bot platform we announce WhatsApp Business integration for uWebChat.

Sept 20, 2023
uWebchat /Transfer now available
Transfer conversations to another agent

Introducing a new feature in the smart chat bot platform: switch to a different chat agent with the full chat history. 

July 13, 2023
Announced: uWebChat Transfer
Continue where the previous user left off

Route a chat conversation – including the conversation history – to another webchat agent, making sure the best skilled agent can complete the task.

May 23, 2023
uWebchat and uCallManager for Microsoft Teams:
AI-driven customer service

uWebChat combined with uCallManager; embrace the power of AI-driven customer interaction. Revolutionize your customer support and drive your business forward.

April 7, 2023
NEW: Personal Teams avatar in uWebChat
Now available

Professionalize and personalize your live business chat by using the Microsoft Teams image of your agents. 

April 1, 2023
uWebchat and Microsoft Copilot
The magic couple

Combine AI-powered Copilot and live chat bot, imagine the productivity boost this will bring.

March 15, 2023

NEW: Information fields added in new release

Yet another intelligent feature is now added to the start conversation window. Add (optionally) required information fields for visitors.

February 9, 2023

NEW: new powerful features and fixes

The latest release of uWebChat has some powerful new features and some important fixes. 

January 5, 2023

uWebChat Store to OneDrive redesigned

Resulting in a faster and more stable experience to securely store your live chat conversations in OneDrive.

December 12, 2022

AI chatbot versus Human interaction, who wins?

The way we interact with each other seems to be changing every couple of years – which doesn’t exactly make…

Data-Driven Customer Journey
November 6, 2022

Data-driven customer journeys explained

Keeping customers happy doesn’t just mean dealing with their calls and queries. Customers expect a proactive and data-driven approach. 

October 20, 2022

uWebChat Microsoft Preferred solution

Preferred solutions are selected by a team of Microsoft experts and are published by Microsoft partners with proven expertise and knowledge.


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