BOOST EFFICIENCY AND IMPROVE CUSTOMER SERVICE LEVELS uWebChat
SECURE live chat
uWebChat is 100% Microsoft Azure technology and uWebChat does not store any chat data. Your chat conversations are stored in your MS365 tenant (OneDrive) only, thus subject to your company security policies. uWebChat is optionally available in your private Azure tenant.
omnichannel chat bot
uWebChat is your omnichannel chat bot, enabling your agents to chat, call and start a videocall, or have uWebChat generate automatic responses. No more waiting for agents, uWebChat uses contactcenter hunting methods, based on Teams availability.
ms 365 teams enabled
uWebChat uses Microsoft Teams as your agent client. Team members get notified in Teams when a visitor on your website or webshop starts a chat. uWebChat hunting is based on Teams presence and integrates with OneDrive to store chat conversations.
Alex van der Stam
Chief Executive Officer
Chief Commercial Officer
Alexander Ter Meulen
SMART AND INTELLIGENT CHAT BOT
Microsoft Azure & Teams chat bot
Your team members get notified on their Microsoft Teams client when a visitor on your website or web
shop starts a chat. This can either be a request for a personal chat with a specific team member, or a chat
with a specific group or department.
AVAILABLE FOR ANY BUDGET
uWebChat is available for any budget, starting with a free edition and ending with the Enterprise editions that provides all the Intelligent chat bot features. Educational & non-profit organizations receive discounts, reach out to our team for more information.
Support for 1 group
Limited to 1 domain
Displays Powered by uWebChat logo
All of the free features
Presence based hunting
Hunt time out settings
Archive to OneDrive
Leave Message when no agents are available
MeetNow – convert chat to voice or video
2 domains supported
Ban visitor (abuse protection)
All of the Basic features
support for 10 groups
Language settings per group
Speech to text
Customize uWebChat button
5 domains supported
All of the Pro features
Realtime translation in 68 languages
Enable/disable translation in chat
10 domains supported