uWebChat – Intensify the relationship with visitors to your website
Boost your sales and reach a higher customer satisfaction
Research shows that website visitors are more likely to make a transaction when there is interaction with you as a provider of a product or service. uWebChat is here to help.
I'm uWebChat, I'm here to help you!
Intensify the relationship with visitors on your website
uWebChat is designed to integrate with your company website, offering your customer service or sales team a live web chat to interact with visitors on your website. Your team can directly interact with visitors and provide the answers to questions that visitor might have when searching for information on your website. Your team members can instantly provide the information that is needed to eventually finalize the transaction. uWebChat can help you achieve a higher customer satisfaction and attributes to a higher sales conversation rate.
Easy to install chat button
uWebChat provides an out-of-the-box web chat button that can easily be embedded on your website and customized to match your company branding. You are just 30 minutes away from your sales boost!
Based on Microsoft Teams
With uWebChat your team members get notified on their Microsoft Teams client when a visitor on your website or web shop starts a chat. This can either be a request for a personal chat with a specific team member, or a chat with a specific group or department.
uWebChat uses the powerful Azure Cognitive Services to automatically translate conversations when people start chatting in another language. No need to hire native agents, uWebChat does the job.
Presence based agent hunting
Powerful agent hunting by the use of Teams presence and rich features to determine the hunting method that suits your organization best to reach the optimal service level.
uWebChat offers rich features for contactcenters, customer service desk, support- and sales teams.
Personal and group chat
Direct chat or create a group of agents with skill based hunting
Service times & language
Configure your uWebChat group by setting service times, language settings and hunting methods.
uWebChat can automatically translate to the group language or the agent language - and vice versa. Enabling you to chat in any language!
Chat log in MS OneDrive
Safely store your chat conversations in your Microsoft tenant in MS OneDrive.
Speech to text
Talk to uWebChat and let uWebChat do the typing!
Of course you want to have your chat client to match your company branding. The uWebChat chat button and the uWebChat rich card can be customized.