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27) Upgrading your license
After using the free version of uWebChat, you might want to upgrade to a paid...
26) Agent and group presence
uWebChat uses an agent’s Teams presence to determine whether the agent can be...
25) Managing Hunt Time-Out
When a website visitor starts a chat, uWebChat will try to find available...
24) Managing opening hours
In the free version of uWebChat, all groups will be Always Open. This means...
23) Managing group members
Group members represent agents that are assigned to a specific group. The...
22) Leave a Message Prompt
It is possible that a website user wants to chat with an agent, but nobody is...
21) Visitor Language Prompt
When creating or editing a group, you have the choice to select either Yes or...
20) Real Time Translation
The Enterprise edition of uWebChat has access to the real-time translation...
19) Managing groups
A group is a collection of agents which can be hunted in a pre-defined order....
18) Personal agent settings
Every agent has personal settings which the agent can manage by themselves. An...
17) Register agents
To register new agents in uWebChat, the Teams user you want to add needs to...
16) Managing agents
Once you have set up uWebChat, you might want other users in your tenant to...
15) Reporting
To get statistics about your uWebChat environment, such as the number of...
14) Conversation reminders
When ending a conversation with a website visitor, the agent is required to...
13) Ban uWebChat visitors
Starting from the Basic license, agents are able to ban uWebChat visitors....
12) Meet Now – Teams Meetings
Starting from the Basic license, agents are able to start Microsoft Teams...
11) Leave a Message
When a website visitor wants to contact you, but there are no agents available...
10) Customize Look and Feel
It is possible for you to change the look and feel of uWebChat. There are two...
9) Real Time Translation
The Enterprise edition of uWebChat has access to the real time translation...
8) Chatting via Speech-to-Text
With the uWebChat Professional and Enterprise license it is possible for chat...
7) Save chat logs to OneDrive
uWebChat offers integration to Microsoft OneDrive to save the chat logs of an...
6) The basics of Chat
Website visitors can start a chat by clicking on the embedded uWebChat button...
5) Embedding uWebChat
Please note: Embedding uWebChat inside a website requires access to edit HTML...
4) Subscribing of uWebChat
uWebChat uses a mechanism called subscribing which enables agents to decide...
3) Configuration of uWebChat
Before being able to chat with your website visitors, you must setup uWebChat...
2) Installation of uWebChat
To start using uWebChat, you will need Microsoft Teams. This can either be the...
1) What is uWebChat?
uWebChat is a Microsoft Teams app that integrates with your existing website...
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