Before being able to chat with your website visitors, you must setup uWebChat…
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Before being able to chat with your website visitors, you must setup uWebChat…
To start using uWebChat, you will need Microsoft Teams. This can either be the…
uWebChat is a Microsoft Teams app that integrates with your existing website…
Website visitors can start a chat by clicking on the embedded uWebChat button…
Please note: Embedding uWebChat inside a website requires access to edit HTML…
uWebChat uses a mechanism called subscribing which enables agents to decide…
The Enterprise edition of uWebChat has access to the real time translation…
With the uWebChat Professional and Enterprise license it is possible for chat…
uWebChat offers integration to Microsoft OneDrive to save the chat logs of an…
Starting from the Basic license, agents are able to start Microsoft Teams…
When a website visitor wants to contact you, but there are no agents available…
It is possible for you to change the look and feel of uWebChat. There are two…
Your can require visitors to enter additional fields like e-mail, company , phone …
uWebChat requires adding your domain(s) before you can embed it on a website…
uWebChat is available in a free version, for rich contactcenter features you can upgrade …
After using the free version of uWebChat, you might want to upgrade to a paid…
uWebChat uses an agent’s Teams presence to determine whether the agent can be…
When a website visitor starts a chat, uWebChat will try to find available…
In the free version of uWebChat, all groups will be Always Open. This means…
Group members represent agents that are assigned to a specific group. The…
It is possible that a website user wants to chat with an agent, but nobody is…
When creating or editing a group, you have the choice to select either Yes or…
The Enterprise edition of uWebChat has access to the real-time translation…
A group is a collection of agents which can be hunted in a pre-defined order….
Every agent has personal settings which the agent can manage by themselves. An…
To register new agents in uWebChat, the Teams user you want to add needs to…
Once you have set up uWebChat, you might want other users in your tenant to…
When ending a conversation with a website visitor, the agent is required to…
Starting from the Basic license, agents are able to ban uWebChat visitors….
Collect visitor information with custom fields for your organization…
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