What is a live chat website?

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

How do I add live chat to my website?

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

What is the best live chat software for websites?

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free live chat for websites?

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

Drupal Live Chat Integration

Add enterprise-grade live chat to your Drupal site with Microsoft Teams

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Why choose uWebChat over other Drupal chat solutions?

See how uWebChat compares to popular enterprise live chat alternatives for Drupal

uWebChat vs LiveChat

Native Microsoft Teams integration vs. separate dashboard required

uWebChat vs Intercom

Fixed pricing vs. expensive per-seat pricing

uWebChat vs HubSpot

Simple setup vs. requires full HubSpot ecosystem

uWebChat vs Crisp

Enterprise support vs. limited business features

View all comparisons

Why uWebChat for Drupal?

Enterprise features that make uWebChat the best live chat choice for Drupal websites

Native Teams integration

Answer chats directly from Microsoft Teams without switching apps or opening separate dashboards.

Multi-agent support

Add unlimited team members and use smart routing to distribute chats efficiently across your organization.

68+ languages

Real-time translation built-in. Chat with visitors in their language automatically.

Enterprise security

GDPR compliant with 100% Azure infrastructure. Meets enterprise security requirements.

Video chat ready

Escalate to video calls instantly when text chat isn't enough for complex support.

Drupal compatible

Works with Drupal 9, 10, and 11. Supports multisite and role-based visibility.

Easy 3-Step Setup

Get enterprise live chat running on your Drupal site in under 5 minutes

Get Your uWebChat Account

Sign up for a free uWebChat account through Microsoft Teams. Install the uWebChat app from the Teams App Store and complete the quick setup wizard.

Configure Your Chat Group

Create a chat group and add your support agents. Configure your hunting settings, service hours, and automated responses.

Add the Chat Widget to Drupal

Install the Asset Injector module, then go to Admin > Configuration > Development > Asset Injector > JS Injector to add the embed code site-wide. Alternatively, add the code via your theme's libraries.yml file.

4. Upgrade Anytime

Upgrade in app whenever you need more. Unlock WhatsApp integration, real-time translations, additional agents, and AI-powered support with our paid plans.

<!-- uWebChat for Drupal -->
<script src="https://pool01.uwebchat.com/webchat-button.js"
        data-customer-id="YOUR_CUSTOMER_ID"
        data-group-id="YOUR_GROUP_ID">
</script>

View documentation

Frequently asked questions

What's the recommended method for adding uWebChat to Drupal?

For Drupal 9/10/11, we recommend the Asset Injector module. It provides a clean interface for adding JavaScript to your site's footer without modifying theme files.

How does uWebChat compare to LiveChat for Drupal?

Unlike LiveChat which requires a separate dashboard, uWebChat integrates directly with Microsoft Teams. Your team can answer chats from the same app they already use, without additional training.

Is uWebChat better than Intercom for Drupal sites?

uWebChat offers fixed pricing vs Intercom's expensive per-seat model. You get enterprise features like video chat, real-time translation, and Teams integration at a fraction of the cost.

Does uWebChat meet enterprise security requirements?

Yes. uWebChat runs on 100% Azure infrastructure, is GDPR compliant, and integrates with Microsoft's enterprise security policies. Perfect for government and corporate Drupal sites.

Can I migrate from HubSpot Chat to uWebChat?

Yes. uWebChat doesn't require a full marketing suite like HubSpot. You get enterprise live chat without being locked into an ecosystem. Setup takes minutes.

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