The
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Discover all the intelligent live chat bot AI features

Discover /Service Times

More than just a chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

uWebChat Service Times

Welcome to uWebChat, your omnichannel live chat bot integrated with Microsoft Teams. At uWebChat, we understand the importance of efficient communication and personalized service. Our Service Times feature allows you to tailor your chat availability based on your organization’s specific needs.
Customization
Set up service hours that align with your business operations, ensuring that your chat is available when it matters most.

Language Settings
Define language preferences per agent or group, allowing seamless communication with visitors in their preferred language.
Agent Availability

Configure service times based on agent availability, holidays, and other factors.

Leave Messages

Enable visitors to leave messages when agents are unavailable, ensuring no communication opportunity is missed.

Chat available when it matters most

uWebChat Service Times

Service Times allows you to tailor your chat availability based on your organization’s specific needs, making it available when it matters most.

Skill based agent hunting

Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.

Realtime translation

Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!

Virtual Assistant

Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.

Archive to OneDrive

Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.

Customize chat client

Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!

Whatsapp integration

uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.

Servicetimes

Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.

Promote chat to voice or video with meetnow

Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.

Secure

100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.

Custom fields in start chat window

If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.

Avatar

uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.

Transfer

With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off. 

PHONE

+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)

ADDRESS

uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands

© 2024 uWebChat 

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