No more missed chats and improved agent responsiveness.
Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.
Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!
Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.
Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.
Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!
uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.
Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.
Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.
100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.
If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.
uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.
With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off.
uWebChat is powered by Universal.cloud
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