What is a live chat website?

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

How do I add live chat to my website?

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

What is the best live chat software for websites?

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free live chat for websites?

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

Joomla Live Chat Integration

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Why choose uWebChat over other Joomla chat solutions?

See how uWebChat compares to popular live chat alternatives for Joomla websites

uWebChat vs JivoChat

Native Microsoft Teams integration vs. separate app required

uWebChat vs LiveChat

Fixed pricing vs. per-agent pricing that scales up

uWebChat vs Tawk.to

Enterprise-grade support vs. limited free tier support

uWebChat vs Zendesk

Simple setup vs. complex enterprise configuration

View all comparisons

Why uWebChat for Joomla?

Features that make uWebChat the best live chat choice for Joomla websites

Native Teams integration

Answer chats directly from Microsoft Teams without switching apps or opening new dashboards.

Multi-agent support

Add unlimited team members and use smart routing to distribute chats efficiently.

68+ languages

Real-time translation built-in. Chat with visitors in their language automatically.

Enterprise security

GDPR compliant with 100% Azure infrastructure. Data stays in your region.

Video chat ready

Escalate to video calls instantly when text chat isn't enough.

Joomla compatible

Works with Joomla 3.x, 4.x, and 5.x. No conflicts with other extensions.

Easy 3-Step Setup

Get live chat running on your Joomla site in under 5 minutes

Get Your uWebChat Account

Sign up for a free uWebChat account through Microsoft Teams. Install the uWebChat app from the Teams App Store and complete the quick setup wizard.

Configure Your Chat Group

Create a chat group and add your support agents. Configure your hunting settings, service hours, and automated responses.

Add the Chat Widget to Joomla

Create a Custom HTML module (Extensions > Modules > New > Custom) and assign it to a footer position. Alternatively, edit your template's index.php file directly and add the code before the closing </body> tag.

4. Upgrade Anytime

Upgrade in app whenever you need more. Unlock WhatsApp integration, real-time translations, additional agents, and AI-powered support with our paid plans.

<!-- uWebChat for Joomla -->
<script src="https://pool01.uwebchat.com/webchat-button.js"
        data-customer-id="YOUR_CUSTOMER_ID"
        data-group-id="YOUR_GROUP_ID">
</script>

View documentation

Frequently asked questions

What's the easiest way to add uWebChat to Joomla?

Use a Custom HTML module. Create the module, paste the embed code, set position to 'debug' or footer, and enable it on all pages.

How does uWebChat compare to JivoChat for Joomla?

Unlike JivoChat which requires a separate dashboard, uWebChat integrates directly with Microsoft Teams. Your team can answer chats from the same app they use for internal communication.

Is uWebChat better than Tawk.to for Joomla sites?

uWebChat offers enterprise-grade features like video chat, real-time translation, and Teams integration. While Tawk.to has a free tier, uWebChat provides better support and more professional features for businesses.

Does uWebChat work with all Joomla versions?

Yes. uWebChat uses a simple JavaScript embed that works with Joomla 3.x, 4.x, and 5.x without conflicts.

Can I migrate from Zendesk Chat to uWebChat?

Yes. uWebChat is designed to replace complex solutions like Zendesk Chat. Setup takes minutes compared to Zendesk's lengthy configuration process.

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