What is a live chat website?

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

How do I add live chat to my website?

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

What is the best live chat software for websites?

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free live chat for websites?

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

Squarespace Live Chat Integration

Add professional live chat to your Squarespace website with Microsoft Teams

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Why Squarespace Users Choose uWebChat

Unlike expensive alternatives, uWebChat gives you Microsoft Teams integration, real-time translation, and video chat in one affordable package.

vs Olark

Native Microsoft Teams integration - no separate dashboard needed

vs LiveChat

Built-in video chat (MeetNow) for consultations and demos

vs Zendesk

Real-time translation in 68+ languages included, not an add-on

vs Drift

Transparent pricing with a free plan, no hidden fees

View full comparison →

Easy 3-Step Setup

Get live chat running on your Squarespace site in under 10 minutes

1. Get Your uWebChat Account

Sign up for a free uWebChat account through Microsoft Teams. Install the uWebChat app from the Teams App Store and complete the quick setup wizard.

2. Configure Your Chat Group

Create a chat group and add your support agents. Configure your hunting settings, service hours, and automated responses.

3. Add the Chat Widget to Squarespace

In Squarespace, go to Settings > Advanced > Code Injection. Paste the uWebChat embed code in the Footer section to load it on all pages.

<!-- uWebChat for Squarespace -->
<script src="https://pool01.uwebchat.com/webchat-button.js"
        data-customer-id="YOUR_CUSTOMER_ID"
        data-group-id="YOUR_GROUP_ID">
</script>

4. Upgrade Anytime

Upgrade in app whenever you need more. Unlock WhatsApp integration, real-time translations, additional agents, and AI-powered support with our paid plans.

Transform Your Squarespace Site

Professional live chat features for designers and creatives

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integrationsSquarespace.benefits.designMatch.description

Instant Customer Support

Respond to visitor questions directly from Microsoft Teams. No need to monitor a separate dashboard.

Global Reach

Real-time translation in 68+ languages lets you serve international clients in their native language.

Microsoft Teams Native

Answer chats directly from Teams where you already work. No new apps to learn.

Video Chat (MeetNow)

Start video calls for portfolio reviews, project consultations, or personalized client meetings.

AI Virtual Assistant

Let AI handle common questions 24/7. Automatically respond to inquiries when you're creating.

Companies Trust uWebChat

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Average Rating

Languages Supported

24/7

AI Assistant Uptime

Frequently Asked Questions

Where do I add the code in Squarespace?

Go to Settings > Advanced > Code Injection. Paste the uWebChat code in the Footer section. This ensures it loads on every page of your site.

Will uWebChat affect my Squarespace site's performance?

No. The widget loads asynchronously and is optimized for performance. It won't impact your page load times or site speed.

Can I match the chat button to my Squarespace template?

Yes! With Pro and Enterprise plans, fully customize the chat button to complement your Squarespace template's design.

Does Code Injection require a specific Squarespace plan?

Code Injection is available on Squarespace Business and Commerce plans. Basic plans have limited code injection options.

How does uWebChat compare to Olark and LiveChat?

uWebChat offers native Microsoft Teams integration, real-time translation in 68+ languages, and video chat capabilities - features that cost extra or aren't available in Olark or LiveChat. Plus, we offer a free plan to get started.

Ready to transform your customer communication?

Start your free trial today and see the difference

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