uWebChat introduces Virtual Assistant

Blog

Jun 5, 2024

NEW: uWebChat Virtual Assistant

More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

Introducing the Virtual Assistant: A Game-Changer for uWebChat Enterprise Users

We are excited to announce a major update to our uWebChat platform: the introduction of the Virtual Assistant feature! This innovative addition leverages cutting-edge OpenAI virtual assistant technology from the Azure cloud, bringing a new level of efficiency and responsiveness to your customer communications. Best of all, this feature is available to all our enterprise license customers.

What is the Virtual Assistant

The Virtual Assistant is a sophisticated virtual agent designed to support your human agents by answering questions on their behalf when they are unavailable or busy. This feature integrates seamlessly with our existing uWebChat platform, connecting website visitors or WhatsApp users to agents who use Microsoft Teams as their primary communications tool.

How Does uWebChat Virtual Assistant Work?

Commitment to Secure Communications

At uWebChat, we prioritize the security of your communications. That’s why we offer the option for customers to bring their own Azure resources to our SaaS solution. This means that uWebChat does not store your information; all data stays within your own Azure tenant, ensuring that your sensitive information remains secure and under your control.

Available for Enterprise License Customers

We are pleased to offer the Virtual Assistant feature to all our enterprise license customers, a limited bundle of tokens is now included in the license price. Additional bundles can be added any time. This addition underscores our commitment to providing top-tier solutions that meet the evolving needs of our valued clients.

Key benefits of Virtual Assistant

Reduced workload for agents

By handling routine inquiries, the Virtual Assistant frees up your human agents to focus on more complex issues, improving overall productivity and job satisfaction.

Improved Customer Experience

With the Virtual Assistant available 24/7, your customers will receive instant responses to their questions, enhancing their overall experience with your brand.

Seamless Integration

The Virtual Assistant works within the uWebChat platform, ensuring a smooth transition between virtual and human agents without any disruption to the communication flow.

Access to Comprehensive Information

Leveraging Azure’s powerful capabilities, the Virtual Assistant can pull detailed and relevant information from your organization’s documents, ensuring customers get accurate and comprehensive answers

How to get started

Implementing the Virtual Assistant in your uWebChat system is straightforward. Here’s how you can get started.

1) Make sure you have the uWebhat Enterprise License

Using the Free, Basic or Professional license then you can upgrade your uWebChat License to the Enterprise Edition by purchasing the required license and add it to uWebChat by chatting /upgrade in your Conversation window. When that has been succesfully executed you can cancel the Basic or Professional license.