The
features

Discover all the intelligent live chat bot AI features

Discover Custom Fields

More than just a chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.

uWebChat Custom Fields in Chat Window

At uWebChat, we’re dedicated to providing you with tools that streamline your communication and enhance your customer service. Custom Fields in the Conversation Start Window, is designed to do just that.
Tailored Experience
Customize your conversation start window with fields that matter to your business. Whether it’s the company name, phone number, email address, or country, you can select the fields that are most relevant to your organization.

CSS Customization
You can easily change the look and feel of the embedded chat button through CSS. When you embed uWebChat on your website, you’ll receive a code snippet that can be modified with your own stylesheet to adjust the button’s appearance and placement.
Efficiency and Identification

With the option to add additional information fields, your team can efficiently collect crucial visitor details. You can even mark fields as required, ensuring that visitors provide all the necessary information before initiating a conversation.

Seamless Setup
Setting up your custom fields is a breeze. Our intuitive interface allows you to add and customize fields without any hassle. You can start working immediately, without any complex configuration.
Customize Interactions

uWebChat Custom Fields

Customize Your Client Interactions with uWebChat’s Conversation Start Window

Skill based agent hunting

Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.

Realtime translation

Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!

Virtual Assistant

Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.

Archive to OneDrive

Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.

Customize chat client

Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!

Whatsapp integration

uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.

Servicetimes

Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.

Promote chat to voice or video with meetnow

Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.

Secure

100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.

Custom fields in start chat window

If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.

Avatar

uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.

Transfer

With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off. 

PHONE

+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)

ADDRESS

uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands

© 2024 uWebChat 

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