uWebChat 1.16
New Release!
April 29, 2025
Boosting security and performance and exciting new features in uWebChat 1.16
We’ve been busy behind the scenes making some pretty significant upgrades. From extra security scans to streamlining packages and pipelines to boosting the speed of the bot’s responses and creating powerful new features, we’ve got it covered!
New: Visitor Authentication
Need to verify if the person you’re chatting with is actually who they say they are? With the new authentication feature, agents using uWebChat Professional and Enterprise can type or choose /authenticate from the chat menu in any ongoing chat. This launches a guided flow where you can verify your visitor via email or SMS, sending them a secure 4-digit code. The visitor then enters the code into a prompt to complete the verification process.
Why authentication matters in live chat
ensuring that the person you’re chatting with is who they claim to be is crucial. Whether you’re handling sensitive customer information or simply want to verify the identity of your visitors, our new authentication feature provides an extra layer of security and peace of mind.
How authentications in Live Chat works
- Initiate Authentication: During any ongoing chat, agents can type or select
/authenticatefrom the chat menu. - Guided Verification Flow: This action launches a guided flow where you can choose to verify your visitor via email or SMS.
- Secure Code Delivery: A secure 4-digit code is sent to the visitor through the chosen method (email or SMS).
- Code Entry: The visitor receives the code and enters it into a prompt within the chat.
- Verification Complete: Once the code is entered correctly, the visitor’s identity is verified, allowing the conversation to proceed with confidence.
Benefits of visitor authentication in Live Chat
Enhanced Security: Protect sensitive information by ensuring you are communicating with the right person.
User-Friendly: The guided flow makes the verification process seamless and straightforward for both agents and visitors.
Versatile Verification Methods: Choose between email or SMS for code delivery, providing flexibility based on your visitor’s preferences.
Introducing the Group Transfer Feature
We are thrilled to announce an exciting enhancement in uWebChat 1.16 that will revolutionize the way your support team handles ongoing conversations. The new Group Transfer feature is here to make your chat transfers smoother, faster, and more flexible than ever before.
Group Transfer is a Game-Changer in Live Chat
In a busy support environment, the ability to efficiently transfer conversations to the right agent is crucial. With the Group Transfer feature, you can now type /transfer during any active chat and select the Available Groups option. This allows you to choose the appropriate group for the conversation, and uWebChat will intelligently scan for any active agents within that group and route the conversation accordingly.
Key Benefits of Group Transfer in Live Chat
- Efficiency: No more manual searching for available agents. The Group Transfer feature ensures that conversations are quickly routed to the right team, saving valuable time.
- Flexibility: Perfect for support teams with shared responsibilities, this feature allows for seamless transfers between different groups, ensuring that the customer always gets the best possible assistance.
- Improved Workflow: By automating the transfer process, your team can focus more on providing excellent customer service rather than managing chat logistics.
How Group Transfer in Live Chat Works
Initiate Transfer: During any active chat, simply type /transfer.
Select Group: Choose the Available Groups option from the chat menu.
Smart Routing: uWebChat will scan for active agents in the selected group and route the conversation to the first available agent.
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