The latest release of uWebChat; version 22.214.171.124 has some powerful new features and some important fixes. The following features & fixes are automatically available for all uWebChat customers as from today!
Also, if a chat is disconnected, the session will be removed, enabling a visitor to instantly start a new chat.
NEW: Additional hunting method for agent hunting: random based on priority
A new hunting method is implemented, now you can choose the existing serial hunting for hunting and a new hunting method: random hunting based on priority of the agents. To change the default (serial) to this random hunting, type in uWebChat and select the appropriate hunting that fits your organization.
UPDATE: improved Save to OneDrive
uWebChat is now using an improved method for storing chat conversations in your users OneDrive. The API that is used (previously in beta) is now tested and in production status. Bringing a more stable services for securely archiving your conversations to your company’s OneDrive. We also implemented additional logging and advanced monitoring; this will improve the servicelevel of the store to OneDrive functionality.
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