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uWebChat committed to inclusivity

June 13, 2025

How uWebChat supports compliance with new web accessibility laws

Inclusivity is more important than ever. New laws and guidelines are designed to make web content more accessible to a wider range of people with disabilities. At uWebChat, we are committed to supporting businesses in their journey towards inclusivity.

European Accessibility Act (EAA)

In today’s digital age, inclusivity is more important than ever. A new law has been enacted, mandating that webshops and websites must be accessible to people with disabilities, including those who are visually impaired. This legislation is a significant step towards ensuring that everyone, regardless of their physical abilities, can access online content and services with ease.

The European Accessibility Act, approved in 2019, will come into effect on June 28, 2025.

This act extends accessibility requirements to a broader range of products and services, including websites and mobile apps in the private sector. The EAA aims to ensure that people with disabilities can access information and communication technologies on an equal basis with others.

These legislations are part of the EU’s commitment to creating a more inclusive digital environment, ensuring that everyone, regardless of their abilities, can participate fully in the digital economy and society.

How uWebChat can help comply with new requirements

Live Video Meetings with Sign Language Support in web chat

For individuals with hearing impairments, uWebChat offers the ability to start live video meetings with agents who are proficient in sign language. This feature ensures that users with hearing disorders can communicate effectively and receive the support they need in real-time, making the online experience more inclusive and accessible.

Real-Time Speech-to-Text conversations in web chat

Our speech-to-text feature allows users to convert spoken words into written text instantly. This is particularly beneficial for individuals who have difficulty reading text on a screen due to visual impairments. By providing an alternative way to access information, uWebChat ensures that all users can engage with web content effectively.

Accessibility is not just about compliance; it’s about creating a seamless and enjoyable user experience for everyone. uWebChat’s technology enhances the overall user experience by making interactions more intuitive and accessible. Users can access information using voice commands, making it easier for those with limited mobility or visual impairments to access the information they need.

Support for Multiple Languages

Real-time translation removes language barriers in customer service

Inclusivity also means catering to a diverse audience. uWebChat supports multiple languages, ensuring that non-native speakers and individuals with language-related disabilities can access web content in their preferred language. This feature is crucial for businesses aiming to reach a global audience while adhering to accessibility standards.