IT & Consultancy
Empower your IT and consulting firm with intelligent communication tools seamlessly integrated within Microsoft Teams.
uWebChat is an intelligent platform integrating live chat, voice, video, and AI within Microsoft Teams, designed to help IT and consultancy firms improve customer engagement and drive revenue growth. Handle technical inquiries efficiently while maintaining enterprise-grade security.
The Role of Live Chat in IT & Consultancy
In the fast-paced world of IT and consultancy, responsive communication is essential. Live chat enables your team to handle complex inquiries efficiently while building lasting client relationships.
Real-Time Technical Support
Enable instant communication for prompt inquiry resolution. Technical issues don't wait, and neither should your clients. Provide immediate assistance for urgent matters.
Simultaneous Chat Handling
Handle multiple client conversations simultaneously without sacrificing quality. Your consultants can manage several inquiries at once, increasing efficiency.
Unified Communication Platform
Integrate WhatsApp, website chat, and Microsoft Teams into a single interface. Clients reach you through their preferred channel while agents work in Teams.
Reduced Response Times
Live chat can be 50% cheaper than phone support while providing faster resolution times. Clients get answers quickly without waiting on hold.
Enhancing Customer Support
Transform your client support experience with features designed for technical and consulting environments.
Skill-Based Agent Routing
Automatically direct inquiries to the most qualified consultants based on expertise, specialization, or language. Complex technical questions reach your senior engineers first.
AI-Powered Virtual Assistant
Self-learning chatbots handle FAQs, documentation requests, and common technical questions 24/7. Free your consultants to focus on complex, high-value interactions.
Real-Time Translation
Serve international clients seamlessly with automatic translation supporting 68+ languages. No need to hire multilingual staff - the AI handles it.
Branded Chat Interface
Customize the chat experience with your company branding. Custom fields collect relevant client information upfront - project codes, systems, urgency levels.
Proactive Engagement
Monitor visitor behavior and proactively offer assistance. Reach out to prospects browsing your services page before they navigate away.
Boosting Sales Through Live Chat
Live chat isn't just for support - it's a powerful sales tool for IT and consulting firms.
Real-Time Engagement
Engage prospects during their decision-making process. Answer questions about services, pricing, and capabilities while interest is high.
Lead Qualification
Pre-chat forms and chatbot conversations qualify leads automatically. Capture company size, budget, timeline, and technical requirements before the conversation begins.
Personalized Consultations
With access to browsing history and previous conversations, consultants can provide tailored recommendations that address specific client needs.
Faster Sales Cycles
Quick responses build trust and move deals forward. Clients appreciate immediate access to expertise without scheduling delays.
CRM Integration
Connect with Microsoft Dynamics and other CRM platforms to maintain complete client profiles and track the entire customer journey.
Security & Compliance
Enterprise-grade security features designed for organizations with strict compliance requirements.
100% Azure Infrastructure
Built entirely on Microsoft Azure, leveraging enterprise-grade security policies and certifications. Your data benefits from Microsoft's security investments.
No External Data Storage
uWebChat does not store conversation data on its servers. Chat logs are archived directly to your OneDrive where your security policies apply.
GDPR Compliance
Meet European data protection requirements with built-in compliance features. Visitor authentication, data handling controls, and audit trails are included.
Country Blocklist
Control access by geography to meet regulatory requirements or reduce unwanted contact. Block specific countries or regions as needed.
Analytics & Continuous Improvement
Data-driven insights help you continuously improve service delivery and consultant performance.
Response Time Tracking
Monitor average response times across agents and teams. Identify bottlenecks and optimize staffing for peak hours.
Satisfaction Scores
Collect and analyze client satisfaction ratings. Understand what drives positive experiences and replicate success across your team.
Performance Metrics
Track individual consultant performance - chats handled, resolution rates, satisfaction scores. Use data for coaching and improvement.
Conversation Analysis
Review chat transcripts to identify common questions, training opportunities, and areas where documentation could reduce support volume.
Key Benefits
Ready to transform your IT consultancy customer communication?
Try uWebChat free for 14 days and see how it can help your business grow.
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