What is a live chat website?

A live chat website is a website that has a chat widget allowing visitors to communicate with support agents or sales teams in real-time. uWebChat provides an easy-to-install live chat widget that integrates with Microsoft Teams, enabling businesses to offer instant customer support directly on their website.

How do I add live chat to my website?

Adding live chat to your website with uWebChat is simple: 1) Sign up for a free account, 2) Copy the provided JavaScript snippet, 3) Paste it into your website's HTML. The chat widget will appear automatically, and your team can respond to chats directly from Microsoft Teams.

uWebChat is an Azure-based live chat solution integrated with Microsoft Teams, offering omnichannel communication (chat, voice, and video) via a web widget. It enables website visitors to chat with agents, and uniquely allows agents to take calls or start video calls directly through the chat interface using Teams.

What is the best live chat software for websites?

uWebChat is an excellent choice for businesses using Microsoft 365. Unlike other live chat software, uWebChat integrates directly with Microsoft Teams, so agents don't need to learn a new tool. It offers AI-powered chatbots, real-time translation in 68+ languages, video calling, and is free for 1 agent.

Does uWebChat support voice and video calls?

Yes! uWebChat uniquely enables voice calls and video meetings through the chat interface via Microsoft Teams. Customers can seamlessly transition from typing to a voice call or video conference with an agent, which is useful for complex issues or high-touch sales.

How does uWebChat integrate with Microsoft Teams?

uWebChat deeply integrates with Microsoft Teams. Agents can use their existing Teams client to handle chats and escalate to voice/video effortlessly. For organizations already using Microsoft 365, agents don't need to learn a new chat dashboard – they stay in Teams.

Does uWebChat support multiple languages?

Yes, uWebChat uses Azure Cognitive Services to auto-translate chats in real-time. This means an agent in the UK can seamlessly chat with a website visitor typing in Spanish, German, or any of 68+ supported languages.

Is there a free live chat for websites?

Yes, uWebChat offers a free tier that allows you to add live chat to your website at no cost for 1 agent. You can upgrade to Basic, Professional, or Enterprise AI editions as your needs grow.

BigCommerce Live Chat Integration

Add Microsoft Teams live chat to your BigCommerce store and boost customer satisfaction

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Why BigCommerce stores choose uWebChat

Unlike expensive e-commerce chat solutions, uWebChat gives you Microsoft Teams integration, real-time translation, and video chat in one affordable package.

vs Tidio

Native Microsoft Teams integration - no separate dashboard needed

vs Gorgias

Built-in video chat (MeetNow) for product demos and consultations

vs Re:amaze

Real-time translation in 68+ languages included, not an add-on

vs LiveChat

Transparent pricing with a free plan, no hidden fees

View full comparison →

Easy 3-Step Setup

Get live chat running on your BigCommerce store in under 10 minutes

1. Get Your uWebChat Account

Sign up for a free uWebChat account through Microsoft Teams. Install the uWebChat app from the Teams App Store and complete the quick setup wizard.

2. Configure Your Chat Group

Create a chat group and add your support agents. Configure your hunting settings, service hours, and automated responses.

3. Add the Chat Widget to BigCommerce

In BigCommerce, go to Storefront > Script Manager > Create Script. Add the uWebChat embed code, set location to 'Footer' and pages to 'All Pages'.

<!-- uWebChat for BigCommerce -->
<script src="https://pool01.uwebchat.com/webchat-button.js"
        data-customer-id="YOUR_CUSTOMER_ID"
        data-group-id="YOUR_GROUP_ID">
</script>

View documentation

4. Upgrade Anytime

Upgrade in app whenever you need more. Unlock WhatsApp integration, real-time translations, additional agents, and AI-powered support with our paid plans.

Boost Your BigCommerce Sales

Live chat helps convert browsers into buyers

Reduce Cart Abandonment

Catch customers before they leave. Answer questions about shipping, returns, or product details in real-time to close more sales.

Instant Customer Support

Respond to customer inquiries directly from Microsoft Teams. No need to switch between apps or check a separate dashboard.

Sell Globally

With real-time translation in 68+ languages, support customers worldwide in their native language without multilingual staff.

Microsoft Teams Native

Answer chats directly from Teams where you already work. No new apps to learn, no dashboard switching.

Video Chat (MeetNow)

Start video calls with customers for product demos, troubleshooting, or personal consultations. Close complex sales faster.

AI Virtual Assistant

Let AI handle common questions 24/7. Automatically answer FAQs about shipping, returns, and product info.

Companies Trust uWebChat

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Average Rating

Languages Supported

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AI Assistant Uptime

Frequently Asked Questions

Does uWebChat integrate with BigCommerce orders?

While there's no direct integration, you can use uWebChat alongside BigCommerce to handle customer inquiries about orders, shipping, and products.

Will the chat widget work during checkout?

Yes! The chat widget can appear on checkout pages, helping customers complete purchases by answering last-minute questions.

Can I customize the chat for my BigCommerce theme?

Absolutely. With Pro and Enterprise plans, fully customize colors, position, and branding to match your store's design.

Does uWebChat work with BigCommerce Enterprise?

Yes. uWebChat works with all BigCommerce plans including Enterprise. The installation process is the same.

How does uWebChat compare to Tidio and Gorgias?

uWebChat offers native Microsoft Teams integration, real-time translation in 68+ languages, and video chat capabilities - features that cost extra or aren't available in Tidio or Gorgias. Plus, we offer a free plan to get started.

Ready to transform your customer communication?

Start your free trial today and see the difference

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