Skill based agent hunting
Simply add agents to your group and define priority per agent to make sure the best suitable agent will receive the chat. No agent available? uWebChat will take your message and notifies the first available agent.
Realtime translation
Automatic realtime translation from and to the language of your visitor, automatic detection and translation. Native agents are no longer needed; you can chat in any language now!
Virtual Assistant
Save money and improve servicelevels by the use of automated chat bot services for the frequently asked questions. uWebChat is self learning and getting smarter all the time. And if the right answer is not provided your website visitor can always and instantly start a chat with a live agent.
Archive to OneDrive
Provide a rich Questions and Answers chat bot, provide realtime live chat or start an instant meeting. Choose the best options for your customers.
Customize chat client
Customize uWebChat to match your company branding by adjusting fonts, colors and styling. Your corporate web chat matches your company’s look & feel!
Whatsapp integration
uWebChat integrates with WhatsApp for Business so your WhatsApp messages can be handled with all the intelligent features that uWebChat brings.
Speech to text
This cutting-edge functionality allows both agents and visitors to communicate effortlessly by converting spoken words into text, enhancing the overall chat experience.
Servicetimes
Configure for your specific company settings like service times, holidays, language per agent and language settings per group. uWebChat is designed to fit your organization seamlessly.
Promote chat to voice or video with meetnow
Sometimes it is just better or easier to talk to someone, simply convert the chat to a audio- or videocall. Instant and easy. No plugins. 100% browser based. uWebChat is your omnichannel communication tool.
Secure
100% Azure infrastructure, with the enhanced security policies and guarantees in the Microsoft Cloud. And conversational data can only be stored in your business OneDrive account. thus your company security policies apply.
Custom fields in start chat window
If you need your visitors to identify themselves with more than just a name; use the optional fields like company, e-mail, phone number and country. With the option to mark fields as required.
Avatar
uWebChat Avatar displays either your agents Teams personal image or a custom Avatar, to personalize your business live chat to create trust and brand loyalty.
Transfer
With uWebChat /Transfer, your agents can transfer a chat conversation – including the conversation details – to another agent, who can pick up the conversation where the other agent left off.
Media Sharing
An image is worth a thousand words, uWebChat supports the use of images in chat, providing visual clarity, making complex information easier to understand.
PHONE
+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)
ADDRESS
uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands
